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FARO® Knowledge Base

Warranty Information for Computers Purchased From FARO

Warranty_Icon_En.png

Overview

At FARO we are committed to providing the best products, services and support to our customers.  As part of this commitment, we wish to inform you of our FARO® supplied computer warranty policy.

Dell

When you purchase a Dell computer from FARO, your new computer comes with a three (3) year premium onsite warranty.

This warranty remains with FARO Technologies, even after you purchase the computer from FARO. This warranty can be transferred to your company by going to the Dell support website: (http://www.dell.com/support/retail/u...IdentifySystem) and supplying your Service Tag number. The alphanumeric Service Tag is typically found on the bottom  or back of your device.

Where is my Service Tag?

Service Tag Image
By transferring the warranty to your company you can receive the premium onsite services that Dell provides. This allows for faster repairs and service of the computer if such an issue should arise. The warranty covers parts and labor on the computer hardware. For issues with your computer or any other FARO product you are still entitled to support through our normal channels.

HP

When you purchase a HP computer from FARO, your new computer comes with a three (3) year premium onsite warranty. 

Note: No transfer of ownership is necessary. 

If your laptop is not working as expected, contact HP directly:

HP Support homepage.
Select language in bottom left corner.

When you contact HP, have your serial number ready for the representative.

Where is my Serial Number?

Your serial number can be located via the labeling on your laptop, on either:

Microsoft

The Microsoft Surface Pro tablet included in the Freestyle3D kit has a one-year manufacturer’s warranty. Contact Microsoft Support to register your tablet or get registration information. Here is where you can find contact information.

Once the tablet is registered, you can view the warranty terms online.

If your tablet PC is not working as expected, contact Microsoft directly.

  1. Describe the issue.
  2. Obtain a Return Material Authorization (RMA).
  3. Print a shipping label.
  4. Ship the tablet to the Microsoft Service Center for repair or replacement.

Keywords:

ownership, guarantee, maintenance plan, service agreement, support agreement, faro device, factory service, certification