Customer Support Information for Open Technologies
On July 16, 2018 – FARO®, the world’s most trusted source for 3D measurement and imaging solutions for factory metrology, construction BIM, product design, public safety forensics, and 3D machine vision applications announced the acquisition of Opto-Tech s.r.l. and its subsidiary Open Technologies, s.r.l.
Contacting Support
- Industrial Products:
In July 2023, FARO reached an agreement for the service and support of Open Technologies products with Fratelli Rotondi S.R.L., a longstanding Italian metrological company. FARO will no longer serve Open Technologies products. Fratelli Rotondi S.R.L. will now be responsible for the service and customer support. For all inquires and support requests contact Fratelli Rotondi directly (see below):
Hours: Monday to Friday, 8:00 am to 5:00 pm CET (Italy) Telephone: +39 0331 442074 E-mail: Info@rotondi.it
- Dental and Medical Products:
On June 10, 2020 FARO divested its Italy-based dental business to Open Tech 3D Srl (Download Press Release). While FARO will no longer serve the dental market, Open Tech 3D Srl will retain an Italian development team who will continue to develop and support structured light and other technologies. For all inquires and support requests contact Open Technologies directly (see below):
Hours: Monday to Friday, 8:00 am to 5:00 pm CET (Italy) Telephone: +39 030 354 3106 E-mail: support@opentech3d.it