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FARO® Knowledge Base

Customer Support Information for Open Technologies

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On July 16, 2018 – FARO®, the world’s most trusted source for 3D measurement and imaging solutions for factory metrology, construction BIM, product design, public safety forensics, and 3D machine vision applications announced the acquisition of Opto-Tech s.r.l. and its subsidiary Open Technologies, s.r.l.

  • Industrial Products: For all inquires and support requests contact FARO Support.
     
  • Dental and Medical Products:
    On June 10, 2020 FARO divested its Italy-based dental business to Open Tech 3D Srl (Download Press Release). While FARO will no longer serve the dental market, Open Tech 3D Srl will retain an Italian development team who will continue to develop and support structured light and other technologies. For all inquires and support requests contact Open Technologies directly (see below):
Hours: Monday to Friday, 8:00 am to 5:00 pm CET (Italy)
Telephone: +39 030 354 3106
E-mail: support@opentech3d.it

 

You can e-mail problems or questions 24 hours a day

E-Mails sent outside regular working hours usually are answered the next working day. Should our staff be on other calls, leave a voice mail message; calls are always returned as soon as possible. Leave a detailed description of your question and your device’s Serial Number. Do not forget to include your name, telephone number and extension so we can reach you promptly.