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FARO® Knowledge Base

Event Log Package (Error Log) Creation for FaroArm

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Overview

Update to the latest driver version before you create the Event Log Package. Many problems can be caused by old driver versions.

Verify your software is compatible to the latest driver version, if you are using third party software.

Latest Driver

Download the latest driver here.

Installing the Driver

  1. Disconnect your FaroArm and uninstall the old driver

  2. Restart

  3. Install the latest driver

  4. Restart

  5. Connect the FaroArm again

Creating the Event Log Package

The Event Log Package can be created as follows:

Windows 10, 8.1, 8.0

  1. On the taskbar, click on the Windows logo and search for "Create Event Log Package" then select "Create Event Log Package" from the list.
    Event Log Package_en.PNG
  2. When prompted, choose a folder where the Event Log Package will be saved. A file "<name>.cab" will be created in that location. Send this Event Log file to FARO Support.

Windows 7

There are two locations in the Windows Start menu and which you have will depend on the driver installed.

Driver 5.x

  1. Click Start > Programs > Faro > Create Event Log Package
  2. When prompted, choose a folder where the Event Log Package will be saved. A file "<name>.cab" will be created in that location. Send this Event Log file to FARO Support.

Driver 6.x

  1. Click Start > Programs > Faro Arm USB Driver 6  > Create Event Log Package
  2. When prompted, choose a folder where the Event Log Package will be saved. A file "<name>.cab" will be created in that location. Send this Event Log file to FARO Support.
     

Keywords:

Arm, FARO, Driver, Event Log Package, Event, Log, Package, error, log file, file, error log