Event Log Package (Error Log) Creation for FaroArm
Overview
The Event Log Package contains diagnostic information on the FaroArm®. These files are typically sent to FARO® Support when troubleshooting FaroArm issues. Update to the latest driver version before you create the Event Log Package. Many problems can be caused by old driver versions. Verify your software is compatible to the latest driver version, if you are using third party software.
You can create the Event Log Package by using the FaroArm Manger or the "Create Event Log Package" application.
Using the FaroArm Manager
- Connect the Arm device with the USB cable to your laptop or PC and open the FaroArm Manager
- Click on Diagnostic. If the tiles are grayed out, click on the serial number of the device. Then, click on Generate Support Data.
- Click OK to select a location where you want to save the package file and save.
- The package file will be created, and Support data will be extracted from the Arm device. Click OK.
Using the Create Event Log Package Application
The Event Log Package can be created as follows:
Windows 10, 8.1, 8.0
- On the taskbar, click on the Windows logo and search for "Create Event Log Package" then select "Create Event Log Package" from the list.
- When prompted, choose a folder where the Event Log Package will be saved. A file "<name>.cab" will be created in that location. Send this Event Log file to FARO Support.
Windows 7
There are two locations in the Windows Start menu and which you have will depend on the driver installed.
Driver 5.x
- Click Start > Programs > Faro > Create Event Log Package
- When prompted, choose a folder where the Event Log Package will be saved. A file "<name>.cab" will be created in that location. Send this Event Log file to FARO Support.
Driver 6.x
- Click Start > Programs > Faro Arm USB Driver 6 > Create Event Log Package
- When prompted, choose a folder where the Event Log Package will be saved. A file "<name>.cab" will be created in that location. Send this Event Log file to FARO Support.
Keywords:
Arm, FARO, Driver, Event Log Package, Event, Log, Package, error, log file, file, error log