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2018

7.x

6.x

5.x

4.x

LT

WebShare 2Go App

Capture and Process

WebShare Cloud

WebShare Server and 2Go

CAM2

2018

Measure 10

SmartInspect

Measure Q

Measure X

Measure 3/4

AnthroCAM

FaroArm/ScanArm

Quantum S

Quantum M

Quantum E

Edge

Fusion

Prime

Platinum

Legacy Quantum

Titanium

Advantage

Digital Template

ScanArm

Design ScanArm 2.5C

Design ScanArm 2.0

Design ScanArm

Forensic ScanArm

3D Laser Scanner

Focus S

Focus M

Focus3D

Focus3D X

Focus3D X HDR

Focus3D S

Photon

Laser Tracker

Vantage S

Vantage S6

Vantage E

Vantage E6

Vantage

ION

Si

X

Xi

As-Built

AutoCAD

Revit

VirtuSurv

VirtuSurv 2018

FARO Zone

2D

FARO Zone 3D

2018

2019

BuildIT

Construction

Metrology

Projector

RevEng

RevEng

Visual Inspect

App

CAD Translator

2D Hand Held Scanner

ScanPlan

3D Hand Held Scanner

Freestyle3D Objects

Freestyle3D X

Freestyle3D

Laser Projector

Tracer SI

Tracer M

3D Imager

Cobalt

Gage

Bluetooth

Plus

Standard

Power

Computers

All Computers

Scan Head

Digi-Cube

PointSense

Pro

Basic

Building

Plant

Heritage

Revit

CAD Plugin

TachyCAD Building

TachyCAD Archeology

TachyCAD Interior

VirtuSurv

PhoToPlan Ultimate

PhoToPlan Pro

PhoToPlan

PhoToPlan Basic

DisToPlan

MonuMap

hylasFM

FARO CAD Zone

Crime & Crash

Fire & Insurance

CZ Point Cloud

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HD

Reality

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CAM2 Gage

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Serial FaroArm

Bronze

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Silver

FARO® Knowledge Base

FARO Global Technical Support and Hours of Availability

Help Icon
If you have any problem using one of our products, please follow these steps before contacting FARO Support.

  • Be sure to read the relevant sections of the user manual and training manual to find the help you need. These manuals are part of your initial installation and are also available for download from our knowledge base.
  • Visit FARO Support on the Web to access your FARO account, search our knowledge base, submit a support case, and track the case status. This resource is available 24 hours a day 7 days a week.
  • When you submit a case, document the problem you are experiencing. Be as specific as you can and list the steps to reproduce the problem. The more information you provide, the faster we can resolve it.
  • If you cannot resolve your problem using the available support resources, have your device’s Serial Number available before calling FARO Support.
  •  Phone support hours are Monday through Friday. See hours of availability below.

Hours

North America:
8:00 a.m. to 7:00 p.m. Eastern Standard Time (EST)

Europe:
8:00 a.m. to 5:00 p.m. Central European Standard Time (CET)

Singapore:
8:30 a.m. to 5:30 p.m. Singapore Standard Time (SST)

Thailand:
8:30 a.m. to 5.30 p.m. Thailand Standard Time(TST)

Korea:
9:00 a.m. to 6:00 p.m. Korea Standard Time (KST)

Japan:
9:00 a.m. to 5:30 p.m. Japan Standard Time (JST)

China:
8:30 a.m. to 5:30 p.m. China Standard Time (CST)

Australia:
8.30 a.m. to 5.30 p.m. Brisbane Standard Time (BST)

India:
9 a.m. to 5 p.m. India Standard Time (IST)

You can e-mail or fax problems or questions 24 hours a day

E-Mails or faxes sent outside regular working hours usually are answered before 12:00 p.m. the next working day. Should our staff be on other calls, please leave a voice mail message; calls are always returned within 4 hours. Please remember to leave a detailed description of your question and your device’s Serial Number. Do not forget to include your name, fax number, telephone number and extension so we can reach you promptly.

Fax

North America:
+1 407 562 5294

Europe:
+800 3276 1737
+49 7150 9797 9400 (Worldwide)

Asia Pacific:
+65 6543 0111

China:
+86 21 6494 8670

Japan:
+81 561 63 1412

Korea:
+82.32.590.9611

India:
+91 11 4646 5660

Phone

North America:
+1 800 736 2771

Mexico:
866 874 1154

Brazil:
+55 11 3500 4600

Europe:
+49 7150 97 97 400

Asia Pacific:
+65 65 111 350
Toll Free: +1 800 511 1360

Australia:
61.7.30293000
Toll Free: 18009811503

China:
+86 4006 776 826

Japan:
+81 0120 922927

Korea:
+82.32.590.9601

Thailand:
+662-315-8999
Hotline: +662 315-8905

India:
1800 102 8456