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Knowledge Base

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Orbis

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FARO® Knowledge Base

Collect Log Files from the Orbis Device

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Overview

When experiencing a hardware issue with your Orbis device and requiring assistance from the support team, it is essential to provide specific information. This includes a video showing the issue, log files from the datalogger and camera, and system information. This articles provides detailed information on how to collect this data from your device.

Procedure

Action Steps

  1. Connect the Devices:
    1. Connect the scan head and datalogger together.
    2. Power the system on.
  2. Establish a WIFI Connection:
    1. Connect the Orbis system to your computer via WIFI.
  3. Download Log Files:
    1. Once you have a WIFI connection, open a web browser on your computer.
    2. To download the Orbis logs, enter the following URL in the browser:
    3. This will download all the necessary log files. Ensure to save these files and include them when creating a support case.
  4. Retrieve System Information:
    1. To list the current firmware versions for the scan head, vision, and datalogger, enter the following URL in the browser:
    2. Take a screenshot of the information provided by this URL.

Information to Provide

  • A video showing the hardware issue
  • The downloaded log files
  • The screenshot of the system information showing firmware versions

By following these steps, you will be able to gather and provide the necessary information for the support team to assist you effectively with your Orbis device issue.
 

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  2. Tags
    1. Language - English
    2. Mobile Scanner - Orbis