Customer Experience Improvement Program for CAM2

Overview

In FARO^® CAM2^® and later, FARO started a program aimed at improving your experience using CAM2. This program enables you to affect how product managers prioritize software enhancements and improvements based on real-world usage statistics and error reports that are automatically sent to FARO from CAM2. Only information about CAM2 processing is included; there is no sharing of proprietary user information or measurement data. Sending this information does not affect your system performance, and participation in the program it's voluntary.  

You can view all the details about the Customer Experience Improvement Program in the Service-Level Agreement (SLA) for CAM2 or later. The SLA is available in the User Manual. To download the latest manual, click here. Once the manual is downloaded, search for Customer Experience Improvement Program. 

Reporting is turned on by default, but you can turn it off or on at any time.

Disable or Enable Usage Statistics and Error Reporting

1. In CAM2, click the File tab (located next to the Home tab).
2. In the left panel, click Help.
3. Under About FARO CAM2, click the CAM2 Customer Experience Improvement Program link.
   
4. The Customer Experience Improvement Program window appears.
   
5. At the bottom of the window, you can disable or enable reporting.
   • To turn on reporting, click Yes, I would like to participate and click OK.
   • To turn off reporting, click No, I would not like to participate and click OK.

See Also

• User Manual for CAM2

Keywords: customer participation, sending data to FARO, runtime intelligence, CAM2