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FARO® Knowledge Base

Customer Experience Improvement Program for CAM2

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In FARO® CAM2® and later, FARO started a program aimed at improving your experience using CAM2. This program enables you to affect how product managers prioritize software enhancements and improvements based on real-world usage statistics and error reports that are automatically sent to FARO from CAM2. Only information about CAM2 processing is included; there is no sharing of proprietary user information or measurement data. Sending this information does not affect your system performance, and participation in the program, it is voluntary.  

You can view all the details about the Customer Experience Improvement Program in the Service-Level Agreement (SLA) for CAM2 or later. The SLA is available in the User Manual. To download the latest manual, click here. Once the manual is downloaded, search for Customer Experience Improvement Program. 

Reporting is turned on by default, but you can turn it off or on at any time. Click here for details.

 

 

Keywords: customer participation, sending data to FARO, runtime intelligence, CAM2