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FARO® Knowledge Base

Uninstall Instructions for CAM2 Q

IMPORTANT NOTE:  This full / manual uninstallation procedure is obsolete.  It has been replaced with a Clean Up Tool. Click here to downloaded.

This procedure should only be performed if you can not download and use the Clean Up Tool.

After using Add/Remove Programs in the Control Panel to do a standard uninstall of CAM2 Q, these steps will remove remaining items from you computer including the registry values and profiles.

Please see the below directions to manually delete the required files. NOTE: If some of the directories to delete do not appear, that step can be skipped.

Windows XP
File system changes

  1. Run uninstall program for CAM2 Q
    1. Select Windows Start -> All Programs -> FARO -> Uninstall CAM2 Q
    2. Select the "Yes" button to confirm uninstall of product.
  2. Remove these files from: C:\Documents and Settings\<USER-ACCOUNT>\My Documents\CAM2 Q
    1. documentpropertytemplate.pdt
    2. headerInformation.hed c.
    3. Preferences.xml
    4. Remove directory: Templates
  3. Remove directory: C:\Documents and Settings\<USER-ACCOUNT>\Application Data\FARO Technologies
    1. a. NOTE: The Application Data folder is hidden.
  4. Remove directory: C:\Documents and Settings\<USER-ACCOUNT>\Application Data\FARO_Technologies
  5. Remove directory: C:\Documents and Settings\<USER-ACCOUNT>\Local Settings\Application Data\FARO_Technologies\
    1. NOTE: The Local Settings folder is hidden.
  6. Remove directory: C:\Documents and Settings\All Users\Application Data\FARO Technologies
    1. NOTE: The Application Data folder is hidden
  7. Remove directory: C:\Program Files\FARO\CAM2 Q 1.0
  8. Remove files from: C:\Program Files\Common Files\FARO Shared
    1. CapturePoint.WAV [Shared by FARO Measure X]
    2. FaroArmUSB_1033.chm [Shared by FARO Measure X]
    3. FaroArmUsb5.dll [Shared by FARO Measure X]
    4. FaroArmUsb5_1033.dll [Shared by FARO Measure X]
    5. FAROAtlServerApp5.exe [Shared by FARO Measure X]
    6. FaroAtlServerApp5_1033.dll [Shared by FARO Measure X]
    7. FaroCab.dll [Shared by FARO Measure X]
    8. FaroBlueToothConfig.exe
    9. FaroBlueToothConfig.exe.config
    10. Interop.FAROATLSERVERAPP5Lib.dll
  9. Remove directory: C:\Program Files\Common Files\Aladdin Shared
    1. This assumes you have no other Aladdin HASP products installed on this machine.
    2. A reboot may be required to release any locks on files contained in this directory structure.

Registry changes

NOTE: To access the registry, go to the RUN command in the Start Menu, and key in "regedit".

  1. Remove key entries:
    1. HKEY_CURRENT_USER\Software\FARO\FAROAtlServerApp
    2. HKEY_CURRENT_USER\Software\FARO Technologies\CAM2 Q
    3. HKEY_LOCAL_MACHINE\SOFTWARE\FARO\FAROAtlServerApp
    4. HKEY_LOCAL_MACHINE\SOFTWARE\FARO Technologies\CAM2 Q

Windows Vista / Windows 7

  1. Run uninstall program for CAM2 Q
    1. Select Windows Start -> All Programs -> FARO -> Uninstall CAM2 Q
    2. Select the "Yes" button to confirm uninstall of product.
  2. Remove these files from the C:\Users\<USER-ACCOUNT>\Documents\CAM2 Q
    1. documentpropertytemplate.pdt
    2. headerInformation.hed
    3. Preferences.xml
    4. Remove directory: Templates
  3. Remove directory: C:\Users\<USER-ACCOUNT>\AppData\Local\FARO
  4. Remove directory: C:\Users\<USER-ACCOUNT>\AppData\Local\FARO Technologies
  5. Remove directory: C:\Users\<USER-ACCOUNT>\AppData\Roaming\FARO Technologies
  6. Remove directory: C:\Users\<USER-ACCOUNT>\AppData\Roaming\FARO Technologies
    1. NOTE: The AppData folder is hidden.
  7. Remove directory: C:\Program Files\FARO\CAM2 Q 1.0
  8. Remove files from: C:\Program Files\Common Files\FARO Shared
    1. CapturePoint.WAV [Shared by FARO Measure X]
    2. FaroArmUSB_1033.chm [Shared by FARO Measure X]
    3. FaroArmUsb5.dll [Shared by FARO Measure X]
    4. FaroArmUsb5_1033.dll [Shared by FARO Measure X]
    5. FAROAtlServerApp5.exe [Shared by FARO Measure X]
    6. FaroAtlServerApp5_1033.dll [Shared by FARO Measure X]
    7. FaroCab.dll [Shared by FARO Measure X]
    8. FaroBlueToothConfig.exe
    9.  FaroBlueToothConfig.exe.config
    10. Interop.FAROATLSERVERAPP5Lib.dll
  9. Remove directory: C:\Program Files\Common Files\Aladdin Shared
    1. This assumes you have no other Aladdin HASP products installed on this machine.
    2. NOTE: A reboot may be required to release any locks on files contained in this directory structure.

Registry changes

NOTE: To access the registry, go to the RUN command in the Start Menu, and key in "regedit".
Remove key entries:

  1. HKEY_CURRENT_USER\Software\FARO\FAROAtlServerApp
  2. HKEY_CURRENT_USER\Software\FARO Technologies\CAM2 Q
  3. HKEY_LOCAL_MACHINE\SOFTWARE\FARO\FAROAtlServerApp
  4. HKEY_LOCAL_MACHINE\SOFTWARE\FARO Technologies\CAM2 Q

If you need to install CAM2 Q, please access the following link here for a step by step instruction.

Keywords:

Uninstall, uninstallation, clean, cam2 q, reghost, re-image, reinstall