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Knowledge Base

GeoSLAM Software

Hub

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FARO® Knowledge Base

"Import file failed: the file does not have the required capabilities information" Error

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Geo-Hub-bty.png

Overview

This article explains what causes this error, and how to avoid it.

Procedure

When you are trying to process or export data in GeoSLAM Hub, you might get the notification "Import file failed: the file does not have the required capabilities information" or "Failed to export point cloud(s)".

Import_file_failed_Error_Fig.1.jpg

This error occurs when the filename contains characters that are not supported. Please rename your file name if it contains any special non-English characters like 'ß‘, 'ö‘ or '+' and reprocess the data.