At FARO®, we are committed to providing you with the best possible service and support. As part of this commitment, our comprehensive warranty policy provides support and protection to meet your business needs for the life of your FARO hardware or software.
When FARO is actively manufacturing or developing a product, you can purchase a new warranty plan, renew it, extend it, or upgrade it at any time. When a product is no longer being manufactured or developed, it is labeled Legacy. If you have a Legacy product, contact your FARO Representative to discuss an upgrade path that meets your project requirements and ensures that you can get support when you need it. Click here to learn about the newest FARO products.
According to your license agreement, legacy FARO devices that need to be serviced are evaluated by factory technicians, who offer you service and repair options for as long as knowledge, materials, and resources are available. FARO makes every reasonable effort to repair your Legacy devices and issue calibration certificates when possible.
Legacy FARO software may or may not be upgradable as described in your license agreement. Please review your agreement for details. You can find your license agreement in the appendices of your User Manual. Download User Manuals by searching for them in this knowledge base. Here are the most popular ones.
- Self-Help Portal - Your FARO Account, Product Licenses, Warranties, and Support Cases
- Self-Help Resources - Web Sites, Videos, Product Help, Web Help, Blogs, and Customer Support Portal
- FARO License Agreement Location
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