Skip to main content
                     
As-Built As-Built - Revit As-Built - AutoCAD VirtuSurv - VirtuSurv 2018 As-Built - Modeler VirtuSurv - VirtuSurv 2019          
BuildIT BuildIT - Projector BuildIT - Construction BuildIT - Metrology              
CAM2 CAM2 - SmartInspect CAM2 - 2018 CAM2 - Measure 10 CAM2 - Measure Q CAM2 - Measure X CAM2 - Measure 3/4 CAM2 - AnthroCAM CAM2 - 2019    
Cobalt 3D Imager 3D Imager - Cobalt                  
Computers Computers - All Computers                  
FARO Aras 360 & CAD Zone FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius    
FARO Zone FARO Zone - 2D FARO Zone 3D - 2018 FARO Zone 3D - 2019 present4D - present4D            
FaroArm/ScanArm FaroArm/ScanArm - Quantum S FaroArm/ScanArm - Quantum M FaroArm/ScanArm - Quantum E FaroArm/ScanArm - Edge FaroArm/ScanArm - Fusion FaroArm/ScanArm - Prime FaroArm/ScanArm - Platinum FaroArm/ScanArm - Legacy Quantum FaroArm/ScanArm - Titanium FaroArm/ScanArm - Advantage
FaroArm/ScanArm FaroArm/ScanArm - Digital Template                  
Gage Gage - Bluetooth Gage - Plus Gage - Standard Gage - Power            
Hand Held Scanner 2D Hand Held Scanner - ScanPlan 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects            
Language Quality HT MT AT NT INT - Internal          
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - Portuguese Language - French    
Laser Projector RayTracer - RayTracer Laser Projector - Tracer M Laser Projector - Tracer SI              
Laser Radar Imaging Laser Radar - VectorRI                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon      
Laser Tracker Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Vantage S Laser Tracker - Si Laser Tracker - X Laser Tracker - Xi Laser Tracker - Vantage E Laser Tracker - Vantage S6 Laser Tracker - Vantage E6  
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Photonics Scan Head - Digi-Cube Scan Head - Xtreme Scan Head - 3D-Contour Scan Head - 3D-Ultralight Scan Head - 3D-XB Controller - LEC Series Controller - Maestro 3000 Nutfield - Nutfield Hardware Nutfield - Nutfield Software Scan Head - Blink Focuser
Photonics WinLase - Pro WinLase - LAN WinLase - 6              
PointSense PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior CAD Plugin - PhoToPlan Basic
PointSense CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv      
RevEng RevEng - RevEng                  
ScanArm ScanArm - Design ScanArm 2.0 ScanArm - Design ScanArm ScanArm - Forensic ScanArm ScanArm - Design ScanArm 2.5C            
SCENE SCENE - Capture and Process SCENE - WebShare Server and 2Go SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - 2018 SCENE - 7.x SCENE - 6.x SCENE - 5.x SCENE - 4.x SCENE - LT
SCENE SCENE - 2019                  
Serial FaroArm Serial FaroArm - Silver Serial FaroArm - Gold Serial FaroArm - Bronze              
Structured Light Scanners Cobalt Design - M Cobalt Design - S Cobalt Design - Dual              
Visual Inspect Visual Inspect - App Visual Inspect - CAD Translator                

Cobalt Design

M

S

Dual

FARO® Knowledge Base

Warranty Plans for FARO Cobalt Design and Optor Series

Warranty Options at a Glance

Here is what is included in each warranty plan offered by FARO® for the Cobalt Design and Optor Series Scanners.

The following warranty plans apply only to the Cobalt Design and Optor Series Scanners. For all other products please see: Warranty Plans for FARO Hardware.

  Manufacturer's
Warranty
Plate and Reference Ring Measurement Warranty Premium
Warranty
Premium Plus
Warranty
Technical Support & Self-Help Knowledge Base BlueCheckMark30.png BlueCheckMark30.png BlueCheckMark30.png BlueCheckMark30.png
Annual Plate MeasurementThis service provides one annual re-measurement of the calibration plate. The calibration plate is measured with a high-precision optical CMM, generating a description file of the plate that ensures optimal performance. A loaner plate will be provided to eliminate any down time.
(Cobalt Design only, loaner plate provided during service)
  BlueCheckMark30.png BlueCheckMark30.png BlueCheckMark30.png
Annual Plate and Reference Ring Exchange This service provides one annual exchange of the calibration plate and reference ring to ensure optimal performance. FARO will ship a new plate and reference ring, after installation the old plate and ring is returned to FARO.
(Optor only)
  BlueCheckMark30.png BlueCheckMark30.png BlueCheckMark30.png
Plate/Ring Shipping From You to FARO*   BlueCheckMark30.png BlueCheckMark30.png BlueCheckMark30.png
Plate/Ring Shipping From FARO to You*   BlueCheckMark30.png BlueCheckMark30.png BlueCheckMark30.png
Repair Parts & Labor BlueCheckMark30.png   BlueCheckMark30.png BlueCheckMark30.png
Product Shipping From FARO to You* BlueCheckMark30.png   BlueCheckMark30.png BlueCheckMark30.png
Product Shipping From You to FARO*       BlueCheckMark30.png
Annual Service Inspection** This service provides one annual setup/alignment and cleaning of the optical components within the scanner. It does not include a Plate Measurement.
(cleaning and optical setup)
      BlueCheckMark30.png
Loaner During Repairs & Service Inspections       BlueCheckMark30.png

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT. Shipping charges to a FARO Service center will be covered if the unit fails within 90 days of a repeat service or the initial ship date.
** For warranties that include annual service inspections, service inspections are only active during the life of the warranty

Overview

Your FARO® device is a precision tool. Sending it to the factory for periodic service inspections enhances its performance and accuracy. To make sending in your device easy and convenient, FARO offers several types of warranty plans. Here we provide details about plan options. All plans come in 1-year or 3-year packages and monthly extensions are also available.

NOTE: Misuse, abuse, wear and tear, environmental or natural disasters, and other unwarranted damages are not covered by any warranty plan.

Manufacturer's 12-Month Warranty

This plan is automatically applied upon purchase at no additional cost. The end date of this warranty coverage is always the exact day, one year after the initial ship date and is not renewable. This warranty plan includes the following coverage:

  • Free technical support: email, phone, and self-help knowledge base
  • Parts, labor, and return shipping charges*
  • Service completion target of 14 working days from receipt of your device

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Plate and Reference Ring Measurement Warranty

This plan can be purchased at any time and applies only to the Calibration Plate (Optor and Cobalt Design) and Reference Ring (Optor models only). This warranty plan includes the following coverage:

  • Free technical support: email, phone, and self-help knowledge base
  • Shipping charges to and from the factory (plate and ring only)*
  • Annual Calibration Plate Measurement, with loaner during service time (Cobalt models only)
  • Annual Calibration Plate and Reference Ring exchange (Optor models only)

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Premium Warranty

This plan can be purchased at any time during an active Manufacturer's Warranty. This warranty plan includes the following coverage:

  • Free technical support: email, phone, and self-help knowledge base
  • Service completion target of 14 working days from receipt of your device
  • Repair parts and labor
  • Shipping charges to and from the factory (plate and ring only)*
  • Shipping charges from the factory (main unit)*
  • Annual Calibration Plate Measurement, with loaner during service time (Cobalt models only)
  • Annual Calibration Plate and Reference Ring exchange (Optor models only)

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Premium Plus Warranty

This plan can be purchased at any time during an active Manufacturer's or Premium Warranty. This warranty plan includes everything in the Premium Warranty plus the following coverage:

  • Shipping charges to the factory (main unit)*
  • One Annual Service Inspection
  • Loaner device shipped the next business day for all services, including annual inspection and repairs

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Keep Your Maintenance/Warranty Plan Current

By keeping your warranty current and active, you will gain peace of mind knowing that repair and service costs are completely covered.  Loaner equipment is also available to minimize any potential downtime (Premium Plus plan only). Additionally, you will have access to our 24x7 self-help Knowledge Base, our personalized FARONow! portal and FARO certified customer support from experienced agents during normal business hours.

If your warranty plan is ending soon, or already expired, it’s quick and easy to get back under an active plan. We’ve introduced a new way to renew your warranty for your FARO® hardware and software – our new FARONow! customer service portal. FARONow! personalizes your experience and allows you to:

  • Choose the asset(s) you want to renew
  • Track your unit during repair or inspection
  • Access it anywhere, anytime, with any device
  • Have more immediate information and support

Ready to access your portal account?

Create an account or log in with an existing account at faronow.faro.com