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Knowledge Base

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FARO® Knowledge Base

Startup Issues with As-Built for Revit

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Startup Troubleshooting

In case of startup problems with As-Built for Revit that cannot be resolved by a clean re-installation, please proceed as follows:

  1. Rename the following two configuration data folders for As-Built for Revit, (e.g., by appending the suffix “.old” to the folder names):
    1. C:\Users\<UserName>\AppData\\Roaming\FARO\Revit<Version>
    2. C:\ProgramData\FARO\Revit<Version>
      • Note: The folder (listed in b.) for machine-wide settings/company configuration is not required during some installations and may not exist.
         
  2. WARNING: All As-Built-for Revit configuration values will be reset to internal defaults, i.e., customized parameter values in dialogs, point cloud density/noise, etc., will be lost.
     
  3. Restart As-Built for Revit.
     
  4. Once you have confirmed proper startup and operation of As-Built for Revit, both ".old" folders renamed in Step 1 can be deleted if you are certain the settings are no longer required.
     
  5. Please contact FARO Customer Support if you require further assistance.