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FARO® Knowledge Base

Error-Code 35842 No Hasp Key Was Found

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scene-bty.png

Issue

SCENE refuses to start even with a valid key/dongle, and Error Code 35842: No HASP Key was found is returned.

Error Code 35842.png

Solution

This error is caused when the Sentinel LDK license manager is not installed on the SCENE PC. To fix this issue uninstall and reinstall the HASP driver.

Configure License Manager

After reinstalling the HASP driver, configure the Sentinel LDK license manager.

  1. Press CTRL-ALT-DEL.
  2. Click Task Manager.
  3. Click the Services tab.
    SCENE 35842 3.png
  4. Right-click on the Sentinel LDK License Manager service.
  5. Click Properties.
    SCENE 35842 4.png
  6. Click on the Recovery tab and set the following:
    1. First failure: Restart the Service
    2. Second failure: Restart the Service
    3. Subsequent failures: Restart the Service
    4. Restart service after: 0 minutes
      SCENE 35842 5.png

This resolves error 35842.