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Knowledge Base
FARO® Knowledge Base

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  • SCENE Registration Report App Information
    This article explains how to use the SCENE Registration Report app for a simple way to export SCENE registration reports. Save the report as a TXT, CSV, or XML file for processing or viewing.
  • Self-Help Resources - Web Sites, Videos, Product Help, Web Help, Blogs, and Customer Support Portal
    You can access these online or in-product resources any time, any place, 7x24, 365 days a year. Just click a link to explore the possibilities.
  • Global Contact Information for FARO Sales Agents - for Demos or Quotes or Warranty Renewals
    Whether you want a personal demonstration and quote for FARO products, or to discuss how to renew your warranty, just click the link for the geographic region closest to you and an experienced FARO Sa...Whether you want a personal demonstration and quote for FARO products, or to discuss how to renew your warranty, just click the link for the geographic region closest to you and an experienced FARO Sales Agent will be glad to help you
  • Video/Graphic Card-Setting the Primary Graphics Card
    Many computers have two graphics cards: one integrated and one dedicated. Graphics display problems can occur in FARO® software if the integrated card is not enabled/disabled. This article explains ho...Many computers have two graphics cards: one integrated and one dedicated. Graphics display problems can occur in FARO® software if the integrated card is not enabled/disabled. This article explains how to proceed to solve this issue.
  • Computer System Requirements for SCENE
    This article details the Computer System Requirements for SCENE.
  • Export a SCENE Project to a Sphere WebShare Project
    As you may be aware, WebShare and Sphere (legacy) has been in the process of being migrated to the upgraded unified platform called Sphere XG where all reality capture data, from 360 capture, point cl...As you may be aware, WebShare and Sphere (legacy) has been in the process of being migrated to the upgraded unified platform called Sphere XG where all reality capture data, from 360 capture, point clouds, and 3D models can live on the same web based cloud platform to be shared with collaborators or customers. If you have already been migrated, you should already have an account with Sphere XG and you may access your projects and upload a point cloud or a 3D model through the Sphere XG website.
  • FARO Training - Certificate of Completion Download
    If you have taken any training courses from FARO (online or in person) you can download your certificate of completion directly from recognition box on the FARO Academy website. The following video wi...If you have taken any training courses from FARO (online or in person) you can download your certificate of completion directly from recognition box on the FARO Academy website. The following video will walk you through the process.
  • Error-Attempted an Unsupported Operation Using SCENE
    If you get this message, make sure you are using the Player for Internet Explorer – Active X version 20.0.0.270 or later. This article provides instructions indicated for a default browser that is or ...If you get this message, make sure you are using the Player for Internet Explorer – Active X version 20.0.0.270 or later. This article provides instructions indicated for a default browser that is or is not Internet Explorer. These instructions check the Active X version and provide a download link for the latest version.
  • TCP/UDP Port Used by the Sentinel HASP Driver and FARO Licensing System
    The Sentinel HASP driver and FARO licensing system rely on communication via specific TCP/UDP ports and URLs to function correctly.
  • FARO Quote Terms and Purchase Requirements
    To accurately and promptly process your FARO order, the following information is required when purchasing with a Purchase Order or with a Signed Quote.
  • FARO Technologies ISO Certifications and CE Declaration of Conformity
    To ensure the quality of your FARO® products, FARO Technologies is ISO 9001 certified in several geographic regions where FARO has an office. FARO also maintains calibration ISO/IEC 17025:2017 accredi...To ensure the quality of your FARO® products, FARO Technologies is ISO 9001 certified in several geographic regions where FARO has an office. FARO also maintains calibration ISO/IEC 17025:2017 accreditations at many locations throughout the world as well as CE Declaration of Conformity documents for each of our products.