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GeoSLAM Software

Draw

FARO® Knowledge Base

GeoSLAM Draw License Issues

Geo-Draw-bty.png

Overview

In this article you can find a in-depth step by step guide on how to fix most GeoSLAM Draw license issues.

Checking your firewall is not blocking GeoSLAM Draw license server

  1. Open File Explorer.

    Fix_GeoSLAM_Draw_Licence_Issues_Fig.1.png
  2. Type www.pointcab-software.com into the file explorer.

    Fix_GeoSLAM_Draw_Licence_Issues_Fig.2.png
  3. Hit Enter key. Your default internet browser should open and show PointCAB's website. If you're unable to access this website you will need to ask your IT administrator to unblock the following ports and domains:

Domain: www.pointcab-software.com
Ports: 80 & 8080

If you are getting a response, as show in the image below, we can move on to the next stage.

Fix_GeoSLAM_Draw_Licence_Issues_Fig.3.png

Refreshing your license file

  1. Open File Explorer.
  2. Type %appdata%\GeoSLAMDraw and hit Enter. 
    Solve_Crash_After_Loading_Project_Fig.4.png
  3. Rename the file called geoslamdraw.lic (note: it may be called geoslamdraw if you're not showing file extensions) to geoslamdraw_old.lic.

    Fix_GeoSLAM_Draw_Licence_Issues_Fig.5.png
  4. Open GeoSLAM Hub.
  5. Click on the Config tab.
  6. Click Advanced options.
  7. Scroll down and click Refresh Entitlements.

    Fix_GeoSLAM_Draw_Licence_Issues_Fig.6.png
  8. Check to see if you have a new geoslamdraw.lic file inside the folder: C:\Users\USERNAME\AppData\Roaming\GeoSLAMDraw
  9. If this file has not been created, please contact GeoSLAM Support and ask them to manually send your GeoSLAM Draw license file, stating your license key. 
  10. Close GeoSLAM Hub
  11. Navigate to C:\Users\USERNAME\AppData\Local\Temp
  12. Delete the folder called PCGS_boostipc
  13. Delete the folder called GeoSLAMDraw_tmp
  14. Finally, open GeoSLAM Hub and attempt to open GeoSLAM Draw by hitting the Draw button on any scan data that you have processed in GeoSLAM Hub. GeoSLAM Draw can only open with GeoSLAM Hub opened.
    Fix_GeoSLAM_Draw_Licence_Issues_Fig.7.png

Checking the registry

You will need administrator privileges for this stage. 

  1. Open the Registry Editor.

    Solve_Crash_After_Loading_Project_Fig.8.png
  2. Open Computer > HKEY_CURRENT_USER > Software > GeoSLAMDraw
  3. Check if there is a record created called 'bl', if it is not created, right click anywhere in the space and  hit New > String Value. Rename the string value you've just created to 'bl', your registry structure for GeoSLAM Draw should look like the image below.

Solve_Crash_After_Loading_Project_Fig.9.png

If GeoSLAM Draw is still not working, please send GeoSLAM Support the log file called GeoSLAMDraw-debug.txt found at %appdata%\GeoSLAMDraw (copy this into File Explorer and hit Enter key).

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