Radiation, Contamination, and Your FARO Warranty
As long as a nuclear work environment is legally safe for operators to work without protective gear, it is safe for FARO hardware and computers as well. When used under safe conditions, we will continue to service FARO hardware and provide recertification certificates as needed.
For safety and liability reasons, if FARO hardware or computers are contaminated by radiation, although they may continue to work, FARO cannot provide service and recertification until you provide certificated proof that the hardware or computer has been correctly decontaminated, tested, and is safe for technicians to work with. Send the decontamination certification to FARO Support prior to shipping your hardware to the FARO factory for service and recertification.
If your hardware has been contaminated, contact FARO Support to get a list of parts that may need special treatment or may need to be discarded and replaced. Not all parts can be successfully decontaminated. Our experienced service technicians will support your chosen decontamination service provider as you go through the process. Charges may apply depending on your warranty status and the extent of the contamination damage. This is determined on a case-by-case basis.
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