Skip to main content
                     
As-Built As-Built - Revit As-Built - AutoCAD VirtuSurv - VirtuSurv 2018 As-Built - Modeler VirtuSurv - VirtuSurv 2019          
BuildIT BuildIT - Projector BuildIT - Construction BuildIT - Metrology              
CAM2 CAM2 - SmartInspect CAM2 - 2024 CAM2 - 2023 CAM2 - 2018 CAM2 - Measure 10 CAM2 - Measure Q CAM2 - Measure X CAM2 - Measure 3/4 CAM2 - AnthroCAM CAM2 - 2019
CAM2 CAM2 - 2025 CAM2 - 2020 CAM2 - 2021              
Cobalt 3D Imager 3D Imager - Cobalt                  
Cobalt Design Cobalt Design - M Cobalt Design - S Cobalt Design - Dual              
Computers Computers - All Computers                  
FARO Aras 360 & CAD Zone FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius    
FARO Connect FARO Connect - Connect                  
FARO Draw FARO Draw - Draw                  
FARO Zone present4D - present4D                  
FARO Zone 2D FARO Zone 2D - 2018 FARO Zone 2D - 2019 FARO Zone 2D - 2020 FARO Zone 2D - 2021 FARO Zone 2D - 2022 FARO Zone 2D - 2023 FARO Zone 2D - 2024      
FARO Zone 3D FARO Zone 3D - 2018 FARO Zone 3D - 2019 FARO Zone 3D - 2020 FARO Zone 3D - 2021 FARO Zone 3D - 2022 FARO Zone 3D - 2023 FARO Zone 3D - 2024      
FARO Zone 3D Advanced FARO Zone 3D Advanced - 2018 FARO Zone 3D Advanced - 2019 FARO Zone 3D Advanced - 2020 FARO Zone 3D Advanced - 2021 FARO Zone 3D Advanced - 2022          
FaroArm/ScanArm FaroArm/ScanArm - Quantum S FaroArm/ScanArm - Quantum M FaroArm/ScanArm - Quantum E FaroArm/ScanArm - Edge FaroArm/ScanArm - Fusion FaroArm/ScanArm - Prime FaroArm/ScanArm - Platinum FaroArm/ScanArm - Legacy Quantum FaroArm/ScanArm - Titanium FaroArm/ScanArm - Advantage
FaroArm/ScanArm FaroArm/ScanArm - Digital Template FaroArm/ScanArm - Gage FaroArm/ScanArm - Quantum S Max FaroArm/ScanArm - Quantum M Max FaroArm/ScanArm - Quantum E Max FaroArm/ScanArm - Gage Max FaroArm/ScanArm - Quantum X.S FaroArm/ScanArm - Quantum X.M FaroArm/ScanArm - Quantum X.E  
GeoSLAM Software GeoSLAM Software - Connect GeoSLAM Software - Draw GeoSLAM Software - Hub GeoSLAM Software - Volumes            
GeoSLAM ZEB GeoSLAM ZEB - Horizon GeoSLAM ZEB - Horizon RT GeoSLAM ZEB - Revo GeoSLAM ZEB - Revo RT GeoSLAM ZEB - Go          
Hand Held Scanner 2D Hand Held Scanner - ScanPlan 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects 3D Hand Held Scanner - Freestyle 2 3D Hand Held Scanner - Leap ST        
Language Quality HT MT AT NT INT - Internal Sales - Internal Resources Sales - Order and Quote Sales - Product Info Sales - Sales Readiness Sales - Training
Language Quality Sales - Product Launch Sales - Promotions CS - Quote to Invoice CS - Phone System CS - New Hire Training CS - General CS - Product Info CS - Licensing CS - Onboarding CS - Procedures General
Language Quality CS - Procedures Salesforce CS - Procedures Loaner CS - Procedures SAP              
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - Portuguese Language - French Language - Korean  
Laser Projector RayTracer - RayTracer Laser Projector - Tracer M Laser Projector - Tracer SI              
Laser Radar Imaging Laser Radar - VectorRI                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon 3D Laser Scanner - Focus S Plus 3D Laser Scanner - Swift 3D Laser Scanner - Focus Premium
Laser Scanner 3D Laser Scanner - Focus Core 3D Laser Scanner - Focus Premium Max                
Laser Tracker Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Vantage S Laser Tracker - Si Laser Tracker - X Laser Tracker - Xi Laser Tracker - Vantage E Laser Tracker - Vantage S6 Laser Tracker - Vantage E6  
Legacy Gage Legacy Gage - Bluetooth Legacy Gage - Plus Legacy Gage - Standard Legacy Gage - Power            
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Mobile Scanner Mobile Scanner - Orbis                  
PointSense PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior CAD Plugin - PhoToPlan Basic
PointSense CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv      
RevEng RevEng - RevEng                  
ScanArm ScanArm - Design ScanArm 2.0 ScanArm - Design ScanArm ScanArm - Forensic ScanArm ScanArm - Design ScanArm 2.5C            
SCENE SCENE - Capture and Process SCENE - WebShare Server and 2Go SCENE - WebShare 2Go App SCENE - 2024 SCENE - 2018 SCENE - 7.x SCENE - 6.x SCENE - 5.x SCENE - 4.x SCENE - LT
SCENE SCENE - 2019 SCENE - 2go App SCENE - 2020 SCENE - 2021 SCENE - 2022 SCENE - 2023        
Serial FaroArm Serial FaroArm - Silver Serial FaroArm - Gold Serial FaroArm - Bronze              
Sphere FARO Sphere - Sphere                  
Visual Inspect Visual Inspect - App Visual Inspect - CAD Translator                
WebShare WebShare - Enterprise WebShare - WebShare Cloud                
FARO® Knowledge Base
Hardware: Calibration-Service-Shipping

Hardware: Calibration-Service-Shipping

Contents

Here you will find common articles shared by all FARO hardware products, such as service and support information, training details, warranty, and other corporate documents. For product specific information, please select your product from the homepage.

 

    • Support & Training
      Support & Training
      Pages: 8
    • Service & Shipping
      Service & Shipping
      Pages: 14
      • Calibration Due Date Does Not Appear on Calibration Certificates
        In accordance with FARO's ISO/IEC 17025 accreditation covering calibration procedures, FARO does not include a Calibration Due Date on calibration certificates for our products. Nor do we specify a time interval for calibration, certification, or service. It is a best practice to define conservative and consistent calibration and servicing intervals based on your frequency of use, environmental conditions, corporate quality standards, and general project requirements.
      • Servicing or Repairing Your FARO Device FAQs
        Your FARO device is a precision tool. Sending it to a FARO service center for periodic re-certification, calibration, cleaning, service, and repair enhances its performance and accuracy. Here are some frequently asked questions about sending in your FARO device for service.
      • Maintenance Guide and Service Options for GeoSLAM Products
        Servicing options for all customers using any of our ZEB scanners: ZEB Go, ZEB Revo, ZEB Revo RT and ZEB Horizon.
      • Certification or Repair by Other Companies
        FARO precision measurement devices and accessories are designed and manufactured by FARO in FARO owned and operated factories. To ensure that your device always operates with optimal accuracy, only send your device to a FARO factory for service, repair, and certification or calibration. FARO has not authorized any other company to perform services and repairs, or obtain FARO parts.
      • FARO Factory Service Locations and Products They Service
        For your convenience, here is a list of FARO regional service centers and the devices they service.
      • FARO Factory Service, Repair, and Certification Workflow
        You may wonder what happens when a FARO® service center receives your FARO device for service, repair (if needed), and certification. Here is a high-level overview of the workflow our Service Technicians/Engineers follow once they receive your device.
      • Understanding FARO Device Serial Numbers
        Here is how to generally interpret the serial number for any FARO device.
      • Return of Defective Parts or Components after FARO Factory Service
        FARO® service centers do not return replaced or defective parts or components to the device owner after completion of a service or repair. All parts are proprietary to FARO. However, we will return the entire intact device, in the condition in which we received it. This policy applies to all FARO customers and insurance company agents alike.
      • Pro-Forma Invoice for Shipping Outside Europe Union (EU)
        When sending your FARO equipment for service outside Europe, specific custom regulations must be adhered to, such as including a completed Pro-Forma Invoice (Commercial Invoice) with your shipment.
      • Pro-Forma Invoice for Shipping - Asia-Pacific (APAC)
        When sending your FARO equipment for service outside Asia-Pacific (APAC), specific custom regulations must be adhered to, such as including a completed Pro-Forma Invoice (Commercial Invoice) with your shipment.
      • Exports to the United States
        When our customers want to return their unit for return or repair, FARO has specific import procedures that have been implemented to remain compliant to the regulations, but also help ease the importing process for our customers and minimize the delays in customs.  Every import into the United States needs a commercial invoice for CBP to analyze what is being shipped.
      • Lithium Ion Battery Maintenance Guidelines
        Most batteries supplied by FARO are Lithium Ion (Li-Ion) batteries. Over use, time, and temperature fluctuations Li-Ion batteries will gradually lose their maximum capacity and its ability to hold a charge. Below are some battery best practices to maximize their lifespan:
      • Material Safety Data Sheets for Accessories Used with FARO Products
        Material Safety Data Sheets (MSDS) or Safety Data Sheets (SDS) are a sub-requirement of the Occupational Safety and Health Administration (OSHA) Hazard Communication Standard 29 CFR Subpart 1910.1200. These data sheets provide information critical to the safe handling, storage, transportation, and use of the batteries, power supplies, and lubricants used with FARO® products.
      • FARO Quote Terms and Purchase Requirements
        To accurately and promptly process your FARO order, the following information is required when purchasing with a Purchase Order or with a Signed Quote.