- Last updated
- Jul 10, 2017
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Hardware: Calibration-Service-Shipping
Contents
Here you will find common articles shared by all FARO hardware products, such as service and support information, training details, warranty, and other corporate documents. For product specific information, please select your product from the homepage.
- Support & Training
- Support & Training
- Pages: 8
- Self-Help Resources - Web Sites, Videos, Product Help, Web Help, Blogs, and Customer Support Portal
- You can access these online or in-product resources any time, any place, 7x24, 365 days a year. Just click a link to explore the possibilities.
- FARONow! Customer Portal - Your FARO Account, Product Licenses, Warranties, and Support Cases
- You can get immediate access to your FARO® account information, products and licenses, warranty status, support cases, and more by registering for an account at FARONow.
- Global Contact Information for FARO Sales Agents - for Demos or Quotes or Warranty Renewals
- Whether you want a personal demonstration and quote for FARO products, or to discuss how to renew your warranty, just click the link for the geographic region closest to you and an experienced FARO Sales Agent will be glad to help you
- FARO Hardware and Software Training
- FARO’s training program is designed to instruct trainees in the operation of FARO’s hardware and software, which the customer has purchased. The training classes are set up for each trainee to obtain valuable hands on application exposure. This will help the trainees in their everyday use of the hardware and software. FARO also feels that once the trainee completes the training, finding solutions to problems or applying applications will be simpler.
- FARO Training - Certificate of Completion Download
- If you have taken any training courses from FARO (online or in person) you can download your certificate of completion directly from recognition box on the FARO Academy website. The following video will walk you through the process.
- FARO Global Technical Support and Hours of Availability
- E-Mails/calls outside regular working hours usually are answered before 12:00 p.m. the next working day. Support hours are Monday through Friday. See hours of availability and contact information for your region below.
- Customer Support Information for GeoSLAM
- Support contact information for GeoSLAM Products.
- Service & Shipping
- Service & Shipping
- Pages: 14
- Calibration Due Date Does Not Appear on Calibration Certificates
- In accordance with FARO's ISO/IEC 17025 accreditation covering calibration procedures, FARO does not include a Calibration Due Date on calibration certificates for our products. Nor do we specify a time interval for calibration, certification, or service. It is a best practice to define conservative and consistent calibration and servicing intervals based on your frequency of use, environmental conditions, corporate quality standards, and general project requirements.
- Servicing or Repairing Your FARO Device FAQs
- Your FARO device is a precision tool. Sending it to a FARO service center for periodic re-certification, calibration, cleaning, service, and repair enhances its performance and accuracy. Here are some frequently asked questions about sending in your FARO device for service.
- Maintenance Guide and Service Options for GeoSLAM Products
- Servicing options for all customers using any of our ZEB scanners: ZEB Go, ZEB Revo, ZEB Revo RT and ZEB Horizon.
- Certification or Repair by Other Companies
- FARO precision measurement devices and accessories are designed and manufactured by FARO in FARO owned and operated factories. To ensure that your device always operates with optimal accuracy, only send your device to a FARO factory for service, repair, and certification or calibration. FARO has not authorized any other company to perform services and repairs, or obtain FARO parts.
- FARO Factory Service Locations and Products They Service
- For your convenience, here is a list of FARO regional service centers and the devices they service.
- FARO Factory Service, Repair, and Certification Workflow
- You may wonder what happens when a FARO® service center receives your FARO device for service, repair (if needed), and certification. Here is a high-level overview of the workflow our Service Technicians/Engineers follow once they receive your device.
- Understanding FARO Device Serial Numbers
- Here is how to generally interpret the serial number for any FARO device.
- Return of Defective Parts or Components after FARO Factory Service
- FARO® service centers do not return replaced or defective parts or components to the device owner after completion of a service or repair. All parts are proprietary to FARO. However, we will return the entire intact device, in the condition in which we received it. This policy applies to all FARO customers and insurance company agents alike.
- Pro-Forma Invoice for Shipping Outside Europe Union (EU)
- When sending your FARO equipment for service outside Europe, specific custom regulations must be adhered to, such as including a completed Pro-Forma Invoice (Commercial Invoice) with your shipment.
- Pro-Forma Invoice for Shipping - Asia-Pacific (APAC)
- When sending your FARO equipment for service outside Asia-Pacific (APAC), specific custom regulations must be adhered to, such as including a completed Pro-Forma Invoice (Commercial Invoice) with your shipment.
- Exports to the United States
- When our customers want to return their unit for return or repair, FARO has specific import procedures that have been implemented to remain compliant to the regulations, but also help ease the importing process for our customers and minimize the delays in customs. Every import into the United States needs a commercial invoice for CBP to analyze what is being shipped.
- Lithium Ion Battery Maintenance Guidelines
- Most batteries supplied by FARO are Lithium Ion (Li-Ion) batteries. Over use, time, and temperature fluctuations Li-Ion batteries will gradually lose their maximum capacity and its ability to hold a charge. Below are some battery best practices to maximize their lifespan:
- Material Safety Data Sheets for Accessories Used with FARO Products
- Material Safety Data Sheets (MSDS) or Safety Data Sheets (SDS) are a sub-requirement of the Occupational Safety and Health Administration (OSHA) Hazard Communication Standard 29 CFR Subpart 1910.1200. These data sheets provide information critical to the safe handling, storage, transportation, and use of the batteries, power supplies, and lubricants used with FARO® products.
- FARO Quote Terms and Purchase Requirements
- To accurately and promptly process your FARO order, the following information is required when purchasing with a Purchase Order or with a Signed Quote.