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FARO® Knowledge Base

FARO Factory Service Locations and Products They Service

Customer Service Certification Badge

For your convenience, here is a list of FARO® regional service centers, their hours or operation, and they devices they service.

CAUTION: Please do not ship or bring your FARO device to a service center without first contacting FARO Support to file a service request. Support Agents can provide an RMA, instructions, and tell you when and where to send or take your FARO device. If you are close enough to a FARO service center and prefer to bring your device in for servicing, you must have an RMA and comply with the Hours of Operations for the regional service center you plan to visit. If an appointment is required, Support Agents can arrange that for you.   

American Flag United States of America

Lake Mary, Florida

Products Serviced:
  • USB FaroArm®
  • 4-foot FaroArm
  • Laser ScanArm® (Design ScanArm, Forensics ScanArm, or any FaroArm with Laser Line Probe (LLP) all models)
  • Serial FaroArm
  • 6-foot Serial FaroArm
  • FaroArm Quantum
  • Inverted FaroArm
  • Digital Template FaroArm
  • Gage

FARO Technologies Inc.
125 Technology Park
Lake Mary, Florida  32746
USA

Service Hours Monday through Friday with appointment:

Drop off: 8:00 AM to 12:00 PM and 1:00 PM to 4:00 PM US Eastern Time
Pick up: 9:30 AM to 12:00 PM and 1:00 PM to 5:00 PM US Eastern Time

Exton, Pennsylvania

Products Serviced:
  • Laser Tracker, all models with B89 Certifications
  • Spherically Mounted Retroreflector (SMR)
    • Retro-Probe
  • Laser Scanner Focus, all models
  • Scanner Freestyle, all models
  • 3D Imager, all models

FARO Technologies Inc.
290 National Road
Exton, Pennsylvania  19341
USA

Service Hours Monday through Friday with appointment:

9:00 AM to 4:00 PM US Eastern Time
7:45 AM  to 6:30 PM US Eastern Time with prior arrangement

Wixom, Michigan

Products Serviced:
  • USB and Serial FaroArm, all models except Quantum, 4-Foot FaroArm, Inverted FaroArm, Gage
  • Laser Tracker, all models except Vantage

FARO Technologies Inc.
46998 Magellan Drive, Suite 100
Wixom, Michigan  48393
USA

Service Hours Monday through Friday with appointment: 
7:00 A.M. to 3:30 PM US Eastern Time

Mexican Flag Mexico

Products Serviced:
  • USB FaroArms, all models except 4-Foot FaroArm, Inverted FaroArm, Gage
  • FARO Edge
  • Laser Tracker, Blue & ION®
FARO Technologies Inc.
215 Avenida Centuria
Parque Industrial Milenium
Apodaca, Nuevo Leon  66600
Mexico
 
Service Hours Monday through Friday with appointment: 
9:00 A.M. to 5:00 PM Central Standard Time

Brazilian Flag Brazil

Products Serviced:
  • FARO Edge
  • USB FaroArm
  • 4-foot FaroArm
  • FaroArm Quantum
  • Gage
  • Digital Template FaroArm
  • Laser Tracker Vantage, ION, Xi, X, V2, V1 
FARO Technologies Inc.
R. San Jose
360, Cotia -- SP
CEP  06715-862
Brazil
 
Service Hours Monday through Friday with appointment:
9:00 AM to 12:00 PM and 1:00 PM to 4:00 PM Brasília Time

United Kingdom Flag United Kingdom

Products Serviced:
  • USB FaroArm®
  • 4-foot FaroArm
  • FaroArm Quantum
  • Gage
  • Laser ScanArm® (Design ScanArm, Forensics ScanArm, or any FaroArm with Laser Line Probe (LLP) V3, Edge, ES models)
  • Laser Tracker
  • Laser Scanner Focus3D, Focus3D X
  • FARO Tracer
Great Central Way, Butlers Leap
Rugby, CV21 3XH
United Kingdom
 
Service Hours Monday through Friday, appointment not required:
8:00 AM to 4:00 PM GMT

German Flag Germany

Products Serviced:
  • All FARO products, all models
Lingwiesenstr
11/2, 70825
Korntal-Münchingen
Germany
 
Service Hours, appointment not required:
Monday through Thursday 8:00 AM to 12:00 PM and 1:00 PM to 5:00 PM 
Friday 8:00 AM to 12:00 PM and 1:00 PM to 4:00 PM 

Japanese Flag Japan

Products Serviced:
  • USB FaroArms, all models
    • Services for Rev 6 & above only
  • FARO Edge
  • FaroArm Quantum
  • 4-Foot FaroArm
  • Gage
  • Laser ScanArm (Design ScanArm, Forensics ScanArm, or FaroArm with Laser Line Probe (LLP) models Edge, ES, HD, Blu)
  • Laser Tracker
    • For Vantage
    • For Blue & ION, level 1 & 2
FARO Japan, Inc.
716 Kumada
Nagakute-shi
Aichi  480-1144
Japan

Service Hours Monday through Friday with appointment:
8:00 AM to 4:00 PM JST

Singapore FlagSingapore

Products Serviced:
  • USB FaroArms, all models
    • Services for Rev 6 & above only
  • FARO Edge
  • FaroArm Quantum
  • 4-Foot FaroArm
  • Gage
  • Laser ScanArm (Design ScanArm, Forensics ScanArm, or FaroArm with Line Probe (LLP) models V3, Edge, ES, HD, Blu)
  • Laser Tracker
  • Laser Scanner, all models except Photon
FARO Singapore Pte, LTD.
No. 3 Changi South Street 2
#01-01 Xilin Districentre Building B
Singapore  486548
 
Service Hours Monday through Friday with appointment:
8:30 AM to 5:30 PM SST

Thai Flag Thailand

Products Serviced:
  • USB FaroArms, all models
    • Services for Rev 6 & above only
  • FARO Edge
  • FaroArm Quantum
  • 4-foot FaroArms
  • Gage
FARO Technologies (Thailand) Ltd.
11 Soi Bangna-Trad 34
Bangna-Trad Road
Bangna, Bangna, Bangkok  10260
Thailand
 
Service Hours Monday through Friday with appointment:
8:30 AM to 5:30 PM TST

South Korean Flag South Korea

Products Serviced:
  • USB FaroArms, all models
    • Services for Rev 6 & above only
  • FARO Edge
  • FaroArm Quantum
  • 4-foot FaroArms
  • Gage
FARO Singapore Pte., Ltd., Korea Branch
#101, 17, Geomdan-ro 102beon-gil
Seo-gu, Incheon 404-300
South Korea
 
Service Hours Monday through Friday with appointment:
8:30 AM to 5:30 PM KST

Chinese FlagChina

Products Serviced:
  • USB FaroArms, all models
    • All services for Rev 6 & above only
  • FARO Edge
  • FaroArm Quantum
  • 4-foot FaroArms
  • Gage
  • Laser ScanArm (Design ScanArm, Forensics ScanArm, or FaroArm with Laser Line Probe (LLP) models Edge, ES, HD, Blu)
  • Laser Tracker
    • For Vantage
    • For Blue & ION, level 1 & 2
FARO International Co., LTD
1F, Building No 2, Juxin Park
188 Pingfu Road
Xuhui District
Shanghai  200231
China

Service Hours Monday through Friday with appointment:
8:30 AM to 5:30 PM Beijing Time

Indian Flag India

Products Serviced:
  • USB FaroArms, all models
    • Services for Rev 6 & above only
  • FARO Edge
  • FaroArm Quantum
  • 4-foot FaroArms
  • Laser ScanArm® (Design ScanArm, Forensics ScanArm, or any FaroArm with Laser Line Probe (LLP) Blu or HD models)
  • Laser Tracker
    • For Vantage
    • For Blue & ION, level 1 & 2
FARO Business Technologies India Pvt. Ltd.
E12, B-1 Extension
Mohan Cooperative Industrial Estate
Mathura Rd
New Delhi  110044
India
 
Service Hours Monday through Friday with appointment:
9:00 AM to 5:00 PM IST