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FARO® Knowledge Base

FARO Factory Service Locations and Products They Service

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Overview

For your convenience, here is a list of FARO® regional service centers and the devices they service.

Do not ship or bring your FARO device to a service center without first contacting FARO Support to file a service request. Support Agents can provide a RMA and instructions where to send or take your FARO device.

Americas:

American Flag United States of America

Lake Mary, Florida

FARO Technologies Inc.
125 Technology Park
Lake Mary, Florida  32746
USA

Products Serviced:

  • USB FaroArm®, all models, excluding legacy models
  • FARO Laser Line Probe (LLP)
  • FARO Gage, and other 4ft FaroArms.
  • 8-Axis Systems
  • FARO Visual Inspect
  • FARO ScanPlan
  • FARO Freestyle

Exton, Pennsylvania

FARO Technologies Inc.
290 National Road
Exton, Pennsylvania  19341
USA

Products Serviced:

  • FARO Laser Tracker, all models with B89 Certifications
  • Tracker Targets
    • Spherically Mounted Retroreflector (SMR)
    • 6-Probe
    • Retro-Probe
  • FARO Focus Laser Scanner
  • FARO Tracer
  • FARO Cobalt
  • FARO Orbis
  • Handyscan Black Elite

Irvine, California

FARO Technologies Inc.
ATT: Spencer
15375 Barranca Parkway, Suite B-103
Irvine, CA 92618
USA

Products Serviced:

  • Leap ST

 

 Canada_50.png Canada

Creaform Inc. (Head Office)
4700 rue de la Pascaline    
Lévis, QC, G6W 0L9    
Canada

 

Products Serviced:

  • Handyscan Black Elite

 

Mexican Flag Mexico

FARO Technologies Inc. / Creaform - FARO Monterrey
215 Avenida Centuria
Parque Industrial Milenium
Apodaca, Nuevo Leon  66600
Mexico

 Products Serviced:
  • USB FaroArm®, all models except Quantum, 4-Foot, Inverted and Gage
    • Gen 3 & above only
  • FARO Laser Line Probe (LLP)
  • FARO Laser Tracker, Vantage 3 DoF models only
  • Handyscan Black Elite

 

Brazilian Flag Brazil

FARO Technologies Inc.
R. San Jose
360, Cotia -- SP
CEP  06715-862
Brazil

Products Serviced:

  • USB FaroArm®, all models
    • Gen 3 & above only
  • FARO Gage
  • FARO Laser Line Probe (LLP)
  • FARO Laser Tracker, all models except Vantage 6DoF

AMETEK do Brazil Ltda
Av. Antonio Artioli, 570 - Swiss Park Office
Edifício Vernier, Campinas, SP, CEP 13049-900 - Brazil

Products Serviced:

  • Handyscan Black Elite

Europe, Middle East & Africa

German Flag Germany

FARO Europe GmbH & Co. KG
Lingwiesenstr
11/2, 70825
Korntal-Münchingen
Germany

Products Serviced:

  • All FARO products, all models, except FARO Tracer

FARO Europe GmbH
Dieselstraße 18
D-70771 Leinfelden-Echterdingen
Germany

Products Serviced:

  • Leap ST

 

United Kingdom Flag United Kingdom

FARO Technologies, UK Ltd
Great Central Way, Butlers Leap
Rugby, CV21 3XH
United Kingdom

Products Serviced:

  • USB FaroArm®, all models
    • Gen 3 & above only
  • FARO Gage
  • FARO Laser Line Probe (LLP)
  • FARO Laser Tracker, all models except Vantage 6DoF
  • FARO Focus Laser Scanner
  • FARO Tracer

 

France_50.png France

AMETEK SAS Creaform Division
24 rue Jean-Pierre Timbaud    
Fontaine 38600    
France

Products Serviced:

  • Handyscan Black Elite

 

Asia Pacific

Chinese Flag China

FARO Technologies (Shanghai) Co., Ltd.
1F, Building No 2, Juxin Park
188 Pingfu Road
Xuhui District
Shanghai  200231
China

 kA2390000008YRBCA2_en_US_1_15.png

Products Serviced:

  • USB FaroArm®, all models except Inverted
    • Gen 3 & above only
  • FARO Laser Line Probe (LLP)
  • FARO Gage
  • FARO Laser Tracker, all models except Vantage 6DoF
  • FARO Focus Laser Scanner

FARO China
Contact: Huiling Bai
Building 12, No.998 Wenxi West Road
Yuhang District. Hangzhou. 311121
Zhejiang China

Products Serviced:

  • Leap ST

Creaform Shanghai Ltd.    
Part A1,A4, 2/F, Building No.1, No.526    
Fute 3rd Road East, Pilot Free Trade Zone    
Shanghai 200131    
China

Products Serviced:

  • Handyscan Black Elite

 

Japanese Flag Japan

FARO Japan, Inc.
716 Kumada
Nagakute-shi
Aichi  480-1144
Japan

 Address_Nagakute.png

Products Serviced:

  • USB FaroArm®, all models except Inverted
    • Gen 3 & above only
  • FARO Gage
  • FARO Laser Line Probe (LLP)
  • FARO Laser Tracker, all models except Vantage 6DoF

FARO Japan, Inc.
2-3-32 Chikusa, Chikusa-ku,
Nagoya-shi, Aichi 464-0858 Japan

 Address_Chikusa.png

Products Serviced:

  • FARO Focus Laser Scanner - V7 & above only

AMETEK Co., Ltd CREAFORM B.U.
Contact: c/o Asahimori Inc, 245-113 Taragai,
Narita-city, Chiba 287-0242, Japan

Products Serviced:

  • Handyscan Black Elite

 

 Korea_50.pngKorea

AMETEK Korea Co., Ltd. Creaform B.U.
5th floor, A Dong, 145, Gwanggyo-ro, Yeongtong-gu
Suwon-si, Gyeonggi-do 16229
Republic of Korea

Products Serviced:

  • Handyscan Black Elite

 

Thai Flag Thailand

FARO Technologies (Thailand) Ltd.
11 Soi Bangna-Trad 34
Bangna-Trad Road
Bangna, Bangkok  10260
Thailand

Products Serviced:

  • USB FaroArm®, all models except Inverted
    • Gen 3 & above only
  • FARO Gage
  • FARO Laser Line Probe (LLP)

AMETEK Thailand | Division Creaform
Room No. B4.1.1 – B4.1.3 Floor 1st, SUMMER Lasalle    
846/11 La Salle Rd., Bangna Tai, Bang Na    
Bangkok, 10260 Thailand
 

Products Serviced:

  • Handyscan Black Elite

 

Indian Flag India

FARO Business Technologies India Pvt. Ltd.
E12, B-1 Extension
Mohan Cooperative Industrial Estate
Mathura Rd
New Delhi  110044
India

Products Serviced:

  • USB FaroArm®, all models except Inverted
    • Gen 3 & above only
  • FARO Gage
  • FARO Laser Line Probe (LLP)
  • FARO Laser Tracker, all models except Vantage 6DoF

AMETEK Instruments India Pvt Ltd | Creaform Division
Bhoruka Tech Park, 3rd & 4th Floor, Hoody
ITPL Main Road, Mahadevapura
KR Puram Hobli, Bengaluru- 560048, Karnataka, India

Products Serviced:

  • Handyscan Black Elite