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Knowledge Base

Laser Tracker

ION

Si

X

Xi

English

FARO® Knowledge Base

Self Compensation Locks the Laser Tracker When Pressing Update

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Overview

On some ION, Si, X & Xi trackers while using Windows 10, it was been reported that pressing Update will lock the tracker up and turn the blue light off on the front of the tracker.  Additional communication with the tracker was not possible until the tracker was turned off and on again.

Solution

This issue was corrected in September 2018 with a new version of the tracker's Software Developers Kit.  The kit is used in CAM2 2018.4 and later and in FARO Utilities 4.1.3.2 and later.

If you are using a 3rd party application that is using an older version of the SDK, it is recommended that you use FARO Utilities or contact the developer of your 3rd party application and inquire about obtaining a newer version of their software that uses an updated version of the tracker SDK.