On some ION, Si, X & Xi trackers while using Windows 10, it was been reported that pressing Update will lock the tracker up and turn the blue light off on the front of the tracker. Additional communication with the tracker was not possible until the tracker was turned off and on again.
This issue was corrected in September 2018 with a new version of the tracker's Software Developers Kit. The kit is used in CAM2 2018.4 and later and in FARO Utilities 22.214.171.124 and later.
If you are using a 3rd party application that is using an older version of the SDK, it is recommended that you use FARO Utilities or contact the developer of your 3rd party application and inquire about obtaining a newer version of their software that uses an updated version of the tracker SDK.
- Software Download of FARO Utilities for the Laser Tracker
- Software Download and Readme Files for CAM2 2018
Keywords: self comp, self compensation