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Knowledge Base

2D Hand Held Scanner

ScanPlan

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FARO® Knowledge Base

ScanPlan System Diagnostics Test

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ScanPlan.PNG

Overview

When you receive one of the following error codes, a System Diagnostics Test will help diagnose potential issues with your FARO® ScanPlanTM and will likely be requested if you contact customer service.

  • 203: ScanPlan status LED red: System Failure
  • 212: External USB port not working
  • 320: Unable to start mapping
  • 362: USB-Export not working

Starting a System Diagnostic Test

  1. Connect your phone  or PC to the ScanPlan.
  2. Insert a USB stick into the ScanPlan.
  3. On the home screen, click the menu button Button.png in the upper right corner.
  4. Click System Test.
    ScanPlan System Test.png
  5. Click RUN TEST.
    ScanPlan System Test 2.png
  6. Save the results and contact customer service if the scanner continues to exhibit the problems.

See Also

Keywords

attach, phone, connect, install, scan, plan, connector, diagnostic, test, system, troubleshoot, report