General Troubleshooting for SCENE

1.    System & Software Requirements

Make sure your system meets the minimum specifications: Computer System Requirements for SCENE

2.    GPU Driver and Configuration

1. Download and install the latest NVIDIA GPU driver from: https://www.nvidia.com/Download/index.aspx ("Studio" drivers are recommended).
2. NVIDIA Control Panel Configuration:
   • Right-click on an empty area of your desktop, and click NVIDIA Control Panel. Windows 11 users: Right-click on an empty area of your desktop, click "Show more options", and then click NVIDIA Control Panel.
     
   • On the left-hand side, under 3D Settings, select Manage 3D Settings. In the Global Settings tab, select 3D App – Game Development in the Global presets drop-down menu and click Apply. (Note: Gaming GeForce NVIDIA cards do not have this feature.)
     
   • In the Set a PhysX processor menu, select your graphics card (it should not be set to “Auto-select” or “CPU”).
     
3. Windows Settings:
   • Under Settings → System → Display → Graphics. Add or find scene.exe, set the GPU preference to High Performance (it should not be set to “Power Saving” or “Let Windows decide”).
     

3.    Windows Power Optimization

• Desktop Users: Go to Control Panel → Power Options, set the Power Plan to High Performance
• Laptop Users: Plug in your laptop external power and go to Settings → Power & Battery. Under Power Mode, set to Best Performance

4.    Antivirus / Security Software

Temporarily disable your antivirus or ask your IT team to add an exception for SCENE.exe. Antivirus software may interfere with file writing processes and could block or remove the .lsproj file.

5.    File Location

• Avoid using network drives or synchronized folders (e.g., OneDrive, SharePoint), as synchronization or security policies may affect file integrity or performance
• We recommend working in a local directory (avoid: C:\Users\Username\OneDrive - Companyname...).

6.    Reset SCENE Settings

You may also try resetting SCENE to its default settings:

• Open SCENE
• Click the cogwheel icon (top right)
• Select “Reset All Settings” (top left)
• Restart SCENE

7.    Path Naming

Ensure that the project path contains only standard English (ASCII) characters, as special characters may cause issues.

8.    Installation & Core Software Setup

Reinstall SCENE. The download and installation instructions can be found here: Software Download, Installation, and Release Notes for SCENE

If a "Clean Installation" is desired or necessary, the old installation and its dependencies must be removed manually.

1. From the Windows Start menu, go to Control Panel → Programs and Features and uninstall the following:
   • FARO LS
   • SCENE
   • All SCENE Redistributable Packages
2. Next, go to: C:\Program Files\FARO and delete all SCENE XXXX.X entries.
3. Reinstall SCENE as Administrator:
   • Disable Antivirus or give the installation file an exception
   • Right-click installation file and run as administrator
4. Start SCENE once as Administrator when prompted, then close it. Then start SCENE normally.

9.    Update to Latest C++ Redistributable

Install the latest x64 Microsoft Visual C++ v14 Redistributable version available at: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist

10.    Disk Space & TEMP Requirements

• The "TEMP" folder location must be local, e.g. C:\Users\UserName\AppData\Local\Temp\SCENETemp
• Note: Some export formats require greater than 7 times the drive space as the SCENE project size.

11.    Update Your Operating System

• From the Windows Start menu, go to Settings → Update and Security.
• Click Check for Updates and install all of them. Repeat until no updates are available.