Warranty and Service Policies for Hardware Exposed to Hazardous Contaminates
FaroArm/ScanArm
Quantum X.S
Quantum X.M
Quantum X.E
Quantum S Max
Quantum M Max
Quantum E Max
Gage Max
Quantum S
Quantum M
Quantum E
Gage
Edge
Fusion
Prime
Platinum
Legacy Quantum
Titanium
Advantage
3D Laser Scanner
Focus Core
Focus Premium
Focus Premium Max
Focus S
Focus S Plus
Focus M
Focus3D
Focus3D X
Focus3D X HDR
Focus3D S
Photon
Laser Tracker
Vantage S
Vantage S6
Vantage E
Vantage E6
Vantage
ION
Si
X
Xi
Mobile Scanner
Orbis
2D Hand Held Scanner
ScanPlan
3D Hand Held Scanner
Freestyle 2
Leap ST
Freestyle3D Objects
Freestyle3D X
Freestyle3D
Laser Projector
Tracer SI
Tracer M
GeoSLAM ZEB
Horizon
Horizon RT
Revo
Revo RT
Go
Legacy Gage
Bluetooth
Plus
Standard
Power
3D Imager
Cobalt
ScanArm
Design ScanArm
Design ScanArm 2.0
Design ScanArm 2.5C
Forensic ScanArm
Contaminates and Your FARO Warranty
The capabilities of FARO’s products encourage their use in many different applications and environments. Some work environments may contain contaminates, such as chemicals, radiation, bio-chemical waste, particles, ozone, water, fire, smoke, lead, or other dangerous or hazardous chemicals or materials. These contaminates can damage FARO products or their parts. Please be aware that the cases surrounding FARO hardware and computers include cooling holes and fans that draw contaminants into the case.
If a FARO product has been rated to be used in a potentially hazardous work environment, that rating is recorded in the technical specifications for the product. Please make sure you check the technical specifications before you use the product. The Technical Specifications for the most popular FARO devices are included in the See Also section of this article. If your product is not one of these, search this knowledge base using the keywords Tech Sheet or Technical Specification.
For safety and liability reasons, if FARO hardware or computers are contaminated, FARO cannot provide service or re-certification until you provide certificated proof that the device has been correctly decontaminated, tested, and is safe for human contact. FARO reserves the right to require you to provide third-party certification of human safety for any product suspected of being contaminated. FARO also reserves the right to refuse the receipt, repair, and or service of any product suspected of contamination.
If your hardware has been contaminated, contact FARO Support to get product specific information about what to consider during the decontamination process. Charges may apply depending on your warranty status and the extent of the contamination. Charges are determined on a case-by-case basis. Send a copy of the contamination and decontamination certification to FARO Support prior to shipping your hardware to the FARO factory for service and re-certification.
Keywords
hazardous materials, haz mat, hazmat, safe operating conditions, FARO device, FARO warranty