Skip to main content
                     
As-Built As-Built - Revit As-Built - AutoCAD VirtuSurv - VirtuSurv 2018 As‑Built - Modeler            
BuildIT BuildIT - Metrology BuildIT - Projector BuildIT - Construction              
CAM2 CAM2 - SmartInspect CAM2 - AnthroCAM CAM2 - 2018 CAM2 - Measure 10 CAM2 - Measure Q CAM2 - Measure X CAM2 - Measure 3/4      
Cobalt 3D Imager 3D Imager - Cobalt                  
Computers Computers - All Computers                  
FARO Aras 360 & CAD Zone FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro    
FARO Zone FARO Zone - 2D FARO Zone - 3D                
FaroArm/ScanArm FaroArm/ScanArm - Edge FaroArm/ScanArm - Quantum S FaroArm/ScanArm - Quantum M FaroArm/ScanArm - Quantum E FaroArm/ScanArm - Fusion FaroArm/ScanArm - Prime FaroArm/ScanArm - Platinum FaroArm/ScanArm - Legacy Quantum FaroArm/ScanArm - Titanium FaroArm/ScanArm - Advantage
FaroArm/ScanArm FaroArm/ScanArm - Digital Template                  
Gage Gage - Bluetooth Gage - Plus Gage - Standard Gage - Power            
Hand Held Scanner 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects 2D Hand Held Scanner - ScanPlan            
Language Quality HT MT AT NT INT - Internal          
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - French Language - Portuguese    
Laser Projector RayTracer - RayTracer Laser Projector - Tracer M Laser Projector - Tracer SI              
Laser Radar Imaging Laser Radar - VectorRI                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon      
Laser Tracker Laser Tracker - Si Laser Tracker - ION Laser Tracker - Vantage S6 Laser Tracker - Vantage Laser Tracker - X Laser Tracker - Xi Laser Tracker - Vantage S Laser Tracker - Vantage E Laser Tracker - Vantage E6  
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Photonics Scan Head - Digi-Cube Scan Head - Xtreme Scan Head - 3D-Contour Scan Head - 3D-Ultralight Scan Head - 3D-XB Controller - Maestro 3000 Nutfield - Nutfield Hardware Nutfield - Nutfield Software Controller - LEC Series  
PointSense PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior CAD Plugin - PhoToPlan Basic
PointSense CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv CAD Plugin - PhoToPlan Ultimate      
RevEng RevEng - RevEng                  
ScanArm ScanArm - Design ScanArm ScanArm - Forensic ScanArm ScanArm - Design ScanArm 2.5C ScanArm - Design ScanArm 2.0            
SCENE SCENE - Capture and Process SCENE - WebShare Server and 2Go SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - 2018 SCENE - 4.x SCENE - 5.x SCENE - 6.x SCENE - 7.x SCENE - LT
SCENE SCENE - 2019                  
Serial FaroArm Serial FaroArm - Bronze Serial FaroArm - Gold Serial FaroArm - Silver              
Structured Light Scanners Cobalt Design - M Cobalt Design - S Cobalt Design - Dual              
Visual Inspect Visual Inspect - App Visual Inspect - CAD Translator                

SCENE

2019

2018

7.x

6.x

5.x

4.x

LT

Capture and Process

CAM2

2018

Measure 10

SmartInspect

Measure Q

As-Built

AutoCAD

Revit

VirtuSurv

VirtuSurv 2018

FARO Zone

3D

2D

BuildIT

Construction

Metrology

Projector

RevEng

RevEng

Visual Inspect

CAD Translator

Legacy Software

CAM2 Gage

FARO® Knowledge Base

Error-SafeNet Code 35845 Sentinel HASP License Driver

Install Icon

Quick Steps

Here is all you have to do. Click the links to see details.

  1. Click here to check for the latest version of the SafeNet Sentinel HASP license driver. Then, uninstall the old driver and install the latest one.
  2. Create a C2V file and apply the matching V2C file to upgrade and activate your FARO® software license key. This should clear error message 35845.
  3. If you still see the error message, unblock the SafeNet Sentinel License Manager.
  4. When that is done, create a C2V file and apply the matching V2C file again. You should not see the error message. 

Overview

HASP Error Message 35845

During the process of updating and activating your FARO® software license key, if you are using the manual method of creating a C2V you may see error message 35845 about the SafeNet Sentinel HASP license driver. You can clear this message by following the step-by-step directions in this article.

Prepare

Please review this table before you begin to ensure your success.

Time to Complete 60 minutes or more depending on how long it takes to get the V2C file.
Skills Needed
  • Knowledge of Windows at the operating system level
  • Windows System Administrator skills
Prerequisites
  • Internet connection
  • Computer you use with FARO software
  • Administrator privileges on this computer

Check for the Latest Driver Version, then Uninstall and Reinstall the Driver

  1. Click here and in the Quick Steps section, follow steps 1-2 to check if you are running the latest SafeNet Sentinel HASP license driver. If not, follow steps 3-4 to uninstall the old driver and install the latest one.
  2. Follow the instructions to create a C2V file and apply the matching V2C file to upgrade and activate your product/license key. This process should complete successfully without displaying error message 35845.
  3. If the error message still appears, continue to Unblock the Sentinel License Manager Service.

Unblock the Sentinel License Manager Service

If error message 35845 still appears when you try to make a C2V file, it may be that your virus checker or spam filter software is blocking the SafeNet Sentinel License Manager from communicating with the FARO software. Ask your IT department to alter the virus or spam software domain policies to stop blocking the License Manager.

  1. Click the Windows Start button and in the right panel, right-click Computer and click Manage.
    Windows Start Menu Computer Manage
  2. The Computer Management window appears. In the central panel, double-click Services and Applications and then double-click Services.
    Services and Applications
  3. Look for Sentinel LDK License Manager or Sentinel Local License Manager.
    Sentinel LDK License Manager Service
  4. In the Status column, verify that the service status is Started. If not, right-click on the service and click Start. This service should always be Started and should never be Paused or Stopped, even after reboot. If the status column for this service ever says Stopped or Paused or is null, check the settings for the recovery properties and reset them.
    • Right-click on the the Sentinel License Manager service and click Properties.
    • Click the Recovery tab and set these settings.
      • Set First failure to Restart the Service.
      • Set Restart Service after to 0 minutes.

  5. Follow the instructions to create a C2V file and apply the matching V2C file to upgrade and activate your FARO software license key. This process should complete successfully without displaying error message 35845.

See Also

 

Keywords:

M10, measure 10, portlock, HL, upgrade, software key, license key, activation, portlock, M10, Safenet, product key, dongle, SL, HL, soft lock, softlock, hard lock. hardlock, HASP error code or message, installation error code or message