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SCENE

2019

2018

7.x

6.x

FARO® Knowledge Base

SCENE Licensing Troubleshooting

FARO SCENE Screen and Box

Overview

When troubleshooting licensing issues, you can save time by using the tips below to solve your issue before contacting support.

Warranty Expiration and SCENE Version Eligibility

If your warranty has expired, you may not be eligible to use a newer version of SCENE. If you know your warranty expiration date, you can use this article to determine which versions of SCENE you are eligible to use.

To find out your warranty information and additional product information login to FARONow!

Uninstalling/Reinstalling the HASP Driver

Many licensing issues can be resolved by uninstalling the SafeNet Sentinel HASP Licensing Driver and downloading and installing the latest version

Generate a C2V File

If you are contacting support@faro.com, you will need to generate a C2V file and attach it to your email.

  1.   Click on the Gear SCENESettingsIcon.png icon in the top-right corner, then click License Manager.    
  2. If all of the license options are not visible, click the More Options button on the bottom of the License Manager window.
          
  3. Select the Collect license information option.
       
  4. Save the C2V file.

Applying a V2C File

If FARO support emails you a V2C file to fix your issue, apply it by following these instructions.

  1.   Click on the Gear SCENESettingsIcon.png icon in the top-right corner, then click License Manager.    
  2. If all of the license options are not visible, click the More Options button on the bottom of the License Manager window.
          
  3. Select the Update from file option.
       
  4. Navigate to the V2C file and click Open.

Network License Issues

Problems with network licenses usually occur if:

Network License Tips