Skip to main content
                     
As-Built As-Built - Revit As-Built - AutoCAD VirtuSurv - VirtuSurv 2018 As-Built - Modeler VirtuSurv - VirtuSurv 2019          
BuildIT BuildIT - Projector BuildIT - Construction BuildIT - Metrology              
CAM2 CAM2 - SmartInspect CAM2 - 2023 CAM2 - 2018 CAM2 - Measure 10 CAM2 - Measure Q CAM2 - Measure X CAM2 - Measure 3/4 CAM2 - AnthroCAM CAM2 - 2019 CAM2 - 2020
CAM2 CAM2 - 2021                  
Cobalt 3D Imager 3D Imager - Cobalt                  
Cobalt Design Cobalt Design - M Cobalt Design - S Cobalt Design - Dual              
Computers Computers - All Computers                  
FARO Aras 360 & CAD Zone FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius    
FARO Connect FARO Connect - Connect                  
FARO Zone present4D - present4D                  
FARO Zone 2D FARO Zone 2D - 2018 FARO Zone 2D - 2019 FARO Zone 2D - 2020 FARO Zone 2D - 2021 FARO Zone 2D - 2022 FARO Zone 2D - 2023        
FARO Zone 3D FARO Zone 3D - 2018 FARO Zone 3D - 2019 FARO Zone 3D - 2020 FARO Zone 3D - 2021 FARO Zone 3D - 2022 FARO Zone 3D - 2023 FARO Zone 3D - 2024      
FARO Zone 3D Advanced FARO Zone 3D Advanced - 2018 FARO Zone 3D Advanced - 2019 FARO Zone 3D Advanced - 2020 FARO Zone 3D Advanced - 2021 FARO Zone 3D Advanced - 2022          
FaroArm/ScanArm FaroArm/ScanArm - Quantum S FaroArm/ScanArm - Quantum M FaroArm/ScanArm - Quantum E FaroArm/ScanArm - Edge FaroArm/ScanArm - Fusion FaroArm/ScanArm - Prime FaroArm/ScanArm - Platinum FaroArm/ScanArm - Legacy Quantum FaroArm/ScanArm - Titanium FaroArm/ScanArm - Advantage
FaroArm/ScanArm FaroArm/ScanArm - Digital Template FaroArm/ScanArm - Gage FaroArm/ScanArm - Quantum S Max FaroArm/ScanArm - Quantum M Max FaroArm/ScanArm - Quantum E Max FaroArm/ScanArm - Gage Max        
GeoSLAM Software GeoSLAM Software - Connect GeoSLAM Software - Draw GeoSLAM Software - Hub GeoSLAM Software - Volumes            
GeoSLAM ZEB GeoSLAM ZEB - Horizon GeoSLAM ZEB - Horizon RT GeoSLAM ZEB - Revo GeoSLAM ZEB - Revo RT GeoSLAM ZEB - Go          
Hand Held Scanner 2D Hand Held Scanner - ScanPlan 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects 3D Hand Held Scanner - Freestyle 2          
Language Quality HT MT AT NT INT - Internal Sales - Internal Resources Sales - Order and Quote Sales - Product Info Sales - Sales Readiness Sales - Training
Language Quality Sales - Product Launch Sales - Promotions CS - Quote to Invoice CS - Phone System CS - New Hire Training CS - General CS - Product Info CS - Licensing CS - Procedures General CS - Procedures Salesforce
Language Quality CS - Procedures Loaner CS - Procedures SAP                
Languages Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - Portuguese Language - French Language - Korean  
Laser Projector RayTracer - RayTracer Laser Projector - Tracer M Laser Projector - Tracer SI              
Laser Radar Imaging Laser Radar - VectorRI                  
Laser Scanner 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon 3D Laser Scanner - Focus S Plus 3D Laser Scanner - Swift 3D Laser Scanner - Focus Premium
Laser Scanner 3D Laser Scanner - Focus Core                  
Laser Tracker Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Vantage S Laser Tracker - Si Laser Tracker - X Laser Tracker - Xi Laser Tracker - Vantage E Laser Tracker - Vantage S6 Laser Tracker - Vantage E6  
Legacy Gage Legacy Gage - Bluetooth Legacy Gage - Plus Legacy Gage - Standard Legacy Gage - Power            
Legacy Software Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
Mobile Scanner Mobile Scanner - Orbis                  
PointSense PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior CAD Plugin - PhoToPlan Basic
PointSense CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv      
RevEng RevEng - RevEng                  
ScanArm ScanArm - Design ScanArm 2.0 ScanArm - Design ScanArm ScanArm - Forensic ScanArm ScanArm - Design ScanArm 2.5C            
SCENE SCENE - Capture and Process SCENE - WebShare Server and 2Go SCENE - WebShare 2Go App SCENE - 2018 SCENE - 7.x SCENE - 6.x SCENE - 5.x SCENE - 4.x SCENE - LT SCENE - 2019
SCENE SCENE - 2go App SCENE - 2020 SCENE - 2021 SCENE - 2022 SCENE - 2023          
Serial FaroArm Serial FaroArm - Silver Serial FaroArm - Gold Serial FaroArm - Bronze              
Sphere FARO Sphere - Sphere                  
Visual Inspect Visual Inspect - App Visual Inspect - CAD Translator                
WebShare WebShare - Enterprise WebShare - WebShare Cloud                

FaroArm/ScanArm

Quantum S Max

Quantum M Max

Quantum E Max

Gage Max

Quantum S

Quantum M

Quantum E

Gage

Edge

Fusion

Prime

3D Laser Scanner

Focus Core

Focus Premium

Focus S

Focus S Plus

Focus M

Laser Tracker

Vantage S

Vantage S6

Vantage E

Vantage E6

Vantage

Mobile Scanner

Orbis

GeoSLAM ZEB

Horizon

Horizon RT

Revo

Revo RT

Go

ScanArm

Design ScanArm

Design ScanArm 2.0

Design ScanArm 2.5C

Forensic ScanArm

FARO® Knowledge Base

Service Plans for FARO Hardware

Warranty_Icon_En.png

The following warranty plans do not apply to the:

Cobalt Design. For available warranty options for these products, please see: Warranty Plans for FARO Cobalt Design.

Overview

FARO® is focused on providing competitive service plans tailored to fit your needs. Each plan offers convenient benefits to maximize uptime and lower the total cost of ownership over your device’s lifespan. All plans are offered in 2, 3, 4, and 5-year terms at point of sale, renewals are offered in 1, 2, and 3-year terms, extended care is available only in a 1-year term.

Loaner equipment is also available to minimize any potential downtime. The Ultimate Uptime plan includes a no-charge loaner during all repairs and calibration services.

Service Plan Options at a Glance

Here is what is included in each hardware service plan offered by FARO. See the sections below for more details about each option.

Download: FARO Hardware Service Plan Brochure (English)

  Manufacturer's
Standard
Basic CareNew! Shared Care
(discontinued)
Complete Care Ultimate Uptime
Technical Support & Self-Help Knowledge Base Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Embedded Software and Driver Updates* Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Labor Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Parts Check Mark Icon Check Mark Icon 30% discount Check Mark Icon Check Mark Icon
Shipping From FARO To You** Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
1 Annual Calibration*** Arrives Calibrated   50% discount Check Mark Icon Check Mark Icon
Shipping From You To a FARO Service Center**         Check Mark Icon
Loaner During
Repairs & Calibration
        Check Mark Icon

* Embed Software Updates refer to the onboard firmware of the hardware device and do not include standalone licensed software products.
** Shipping charges exclude custom brokerage fees, duties, taxes, and VAT. Shipping charges to a FARO Service center will be covered if the unit fails within 90 days of a repeat service or the initial ship date.
*** For warranties that include calibrations, calibrations are only active during the life of the warranty. The Design ScanArm is not a metrology-grade measurement tool, during an annual calibration the unit will be checked for proper accuracy and operation but will not be issued a calibration certificate. For more information click here.

NOTE: Misuse, abuse, wear and tear, environmental or natural disasters, and other unwarranted damages are not covered by any warranty plan.

Manufacturer's Standard Warranty

This plan is automatically applied upon purchase to any of the above listed products at no additional cost. Every unit comes fully calibrated and ready for use. The warranty term is specific to the device purchased and begins once the unit is shipped. This plan includes the following coverage:

  • Includes parts and labor for defects, craftsmanship and corrective actions as well as return shipping charges *
  • Free technical support: email, phone, and self-help knowledge base
  • Priority while in service with a completion target of 14 calendar days from receipt of your device.
  • Preventative maintenance multi-point inspection with any service

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Basic Care

The Basic Care plan is available for all units. This plan can be purchased to extend the benefits of the Manufacturer's Standard Warranty. It includes these benefits when purchased at the point of sale or before the devices current service plan/warranty expiration date. Available on all new units from point of sale up to 7 years after unit ship date. CPO units from point of sale up to 5 years after unit ship date.

  • Includes everything in the Manufacturer's Standard Warranty
  • This plan does not provide cleaning, calibration, and re-certification (ACC).

Shared Care (discontinued)

The Shared Care plan is available for all units and is the only coverage for “Legacy” models. Legacy models include those that are seven years or older from date of unit manufacture. This plan includes the following benefits:

  • Free return shipping*
  • 50% discount on annual calibrations
    • Standalone calibrations are limited to one per year. Calibrations accompanied with a repair, are not subject to this limitation.
  • 30% discount on parts (labor is fully covered)

Complete Care

This plan can be purchased to extend the benefits of the Manufacturer's Standard Warranty. It includes these benefits when purchased at the point of sale or before the devices current service plan/warranty expiration date. Available on all new units from point of sale up to 7 years after unit ship date. CPO units from point of sale up to 5 years after unit ship date.

  • Includes everything in the Manufacturer's Standard Warranty
  • This plan also provides one annual cleaning, calibration, and re-certification (ACC) as recommended at the beginning of each service plan year of coverage.

Ultimate Uptime

This plan can be purchased at any time during an active service plan/warranty. It includes these benefits when purchased at the point of sale or before the devices current service plan/warranty expiration date. Available on all new units from point of sale up to 7 years after unit ship date. CPO units from point of sale up to 5 years after unit ship date.

  • Includes everything in the Complete Care Plan
  • Shipping charges to and from the factory *
  • Loaner device shipped the next business day for all services, including annual cleaning, calibration, and re-certification

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT.  EMEA customers located in zone 5 (customs countries located outside the EU) incur an additional yearly fee to cover shipping costs.

Extended Care

These plans are available on all units older than 7 years from unit ship date. Available in Basic Care Extended, Complete Care Extended, and Ultimate Uptime Extended contracts. Extended care is only available in 1 year increments.

 

Keep Your Service Plan Current

By keeping your service plan current and active, you will gain peace of mind knowing that repair and service costs are completely covered. Additionally, you will have access to our 24x7 self-help Knowledge Base, our personalized FARONow! portal and FARO certified customer support from experienced agents during normal business hours.

If your service/warranty plan is ending soon, or already expired, it’s quick and easy to get back under an active plan. We’ve introduced a new way to renew your plan for your FARO® hardware and software – our new FARONow! customer service portal. FARONow! personalizes your experience and allows you to:

  • Choose the asset(s) you want to renew
  • Track your unit during certification
  • Access it anywhere, anytime, with any device
  • Have more immediate information and support

Ready to access your portal account?

Create an account or log in with an existing account at faronow.faro.com