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FARO® Knowledge Base

Compensation, Calibration, and Certification Standards for FARO Devices

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Overview

The terms compensation, calibration, and certification apply to how the accuracy of a FARO® device is defined and maintained. Often these terms are used interchangeably to mean compensation. But, each term means something very specific. To understand these terms, how they apply to your FARO device, and how you can get the most accurate measurement performance, see the sections below.

We’ve introduced a new way to schedule your service or certification for your FARO equipment online – our new FARONow! Customer Portal. FARONow! personalizes your experience and allows you to:

  • Choose the asset(s) you want to certify
  • Track your unit during certification
  • Access anywhere, anytime, with any device
  • Immediate information and support


Ready to schedule your certification?

 

Compensation

A process used to adjust the performance of a measurement tool, keeping its performance within a stated accuracy range. 

FARO provides two levels of compensation adjustments: Minor compensation adjustments that you can do yourself and complete compensations adjustments that can only be done at a FARO Service Center

Do it Yourself: Most FARO devices have both manual processes and integrated features that enable you to make small accuracy adjustments. Refer to your device setup/configuration, or if another operator used the device before you (the way you use the device may be different than the previous operator), or your work environment changes in some way (such as you move the device to a different work location), or if you have accuracy concerns.

FARO Service Center: It takes special equipment and training to algorithmically and mechanically compensate your FARO device. FARO Service Centers and technicians are fully equipped and trained to ensure your device meets original manufacturer's accuracy specifications as stated in the device tech sheet.
 

Calibration

A test or series of tests that compare measurement values to known standards, typically defined and documented by an industry or developed and documented by a manufacturer based on stated quality requirements. The result of a calibration is a listing of comparison deviations. Results are considered passing if deviations are within the stated specification for the device. Deviations may be shown in a report.

FARO provides two levels of calibration comparisons: Test comparisons that you can do yourself and in depth certifiable calibration tests that can only be done at a FARO Service Center

Do it Yourself: Most FARO devices have both manual processes and integrated features to check if the device is performing according to the accuracy technical specifications stated in the device tech sheet. Refer to your device user manual for accuracy test instructions. It is recommended that you use accuracy test processes and features to check the results of the do it yourself compensation features, or when you have accuracy concerns. How often you do these tests depends on your corporation's quality requirements and processes. 

FARO Service Center: ISO accredited FARO Service Centers provide standardized device calibration, ensuring that your device has been correctly and reliably calibrated. To review accreditation details, click here. All FARO devices are calibrated using artifacts that are traceable to the International System of Units (SI) through NIST or another recognized National Metrological Institute that is a participant of the International Committee for Weights and Measures (CIMP) Mutual Recognition Agreement. More information on the Mutual Recognition Agreement between National Metrological Institutes of different countries can be found here: http://www.bipm.org/en/cipm-mra/.   
 

LSCalibrationCertificate-small.PNGCertification

A document provided after a calibration is completed that shows the calibration comparisons, deviations, and pass/fail results. Accredited FARO Service Centers provide a calibration certificate whenever you send your FARO device in for servicing, compensation, calibration, and certification. This certificate validates that your device adheres to calibration standards and procedures that apply to your device. See the list of FARO products below to review the ISO accreditation and the applicable calibration procedures used for your device.

 


 

FARO Service Center - Compensation, Calibration, and Certification

Your FARO device is a precision measurement tool. When you treat it according to the use and care instructions stated in the device user manual, it is designed to maintain its accuracy when exposed to the stresses and impacts in typical work environments. However, to ensure the repeatable accuracy of your FARO measuring devices, it is a best practice to periodically send your device to a FARO Service Center to get a complete and thorough compensation, calibration, and certification. How often you send in your device depends on your corporate quality policies and procedures for ensuring the performance of measurement devices. 

It is a best practice to always keep your warranty up to date. When you purchase a warranty, you get one free calibration and certification with every year of warranty purchased. Click here for information about warranties. 

To comply with the conditions stated in your warranty, only send your device to a FARO Service Center. The technicians at the service center perform a series of tests, a factory compensation, and a factory calibration using patented proprietary hardware and software to optimize the performance of your FARO device and ensure your device meets all the original factory technical specifications.

When your device is returned to you, you receive a calibration certificate that documents the calibration comparisons, deviations, and pass/fail results. 

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