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FARO® Knowledge Base

Software Maintenance Plan Benefits for FARO Software

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Overview

Maintaining an active FARO® software maintenance plan ensures uninterrupted access to software updates, compatibility improvements, and expert support. This helps businesses maximize efficiency, avoid compatibility issues, and reduce costs over time.

For more information on the features and benefits of a FARO Software Maintenance plan see the FARO Software Maintenance Plan Overview brochure.

Key Benefits of FARO Software Maintenance


Access to the Latest Features

  • Automatic access to all software updates within the maintenance period
  • No need for separate purchases of new software versions
  • Workflow efficiency improvements through new tools and performance enhancements
  • Bug fixes and patches included, reducing downtime and technical issues

Software Compatibility Assurance

  • Ensures compatibility with the latest operating systems and CAD software
  • Prevents disruptions caused by outdated software
  • Reduces IT and troubleshooting efforts by providing access to up-to-date software versions

Cost Savings Over Time

  • More cost-effective than purchasing separate software upgrades
  • Predictable software expenses allow for better budgeting
  • Multi-year maintenance plans offer additional discounts
  • Avoids unexpected costs for software updates outside of a maintenance plan

Priority Access to Expert Support

  • Direct access to FARO’s certified customer support team
  • Personalized assistance with troubleshooting and workflow optimization
  • 24/7 self-service support via the FARONow! Customer Portal and the Knowledge Base

Flexible Maintenance Renewal Options

  • 1-year and 3-year renewal options available
  • Seamless renewal process ensures continuous access to updates and support
  • Multiple maintenance contracts can be aligned to a single expiration date for simplified management
     

Feature Releases

Visit the FARO Current Production Software and Firmware Versions article for links to the latest downloads and release notes where you can learn about the newest features and bug fixes for our products.
 

How to Renew Your Maintenance Plan

  • Maintenance can be renewed at any time before expiration to ensure uninterrupted coverage
  • Renewal options are available through contacting a FARO sales representative. Contact your local Account Manager for more information.
     

Conclusion

Maintaining an active software maintenance plan is essential for maximizing productivity, ensuring software compatibility, and reducing long-term costs. With continuous access to updates, expert support, and flexible renewal options, FARO software maintenance helps businesses stay efficient and competitive.