Your FARO® device is a precision tool. Sending it to a FARO service center for periodic re-certification, calibration, cleaning, service, and repair enhances its performance and accuracy. Here are some frequently asked questions about sending in your FARO device for service.
Can companies other than FARO certify or repair FARO devices?
FARO has not authorized companies other than those owned and operated by FARO to perform services and repairs or to obtain FARO parts. Any repairs performed, or attempted to be performed, by a company other than FARO will void your warranty and could cause your device to operate improperly. Click this link for details.
Where are FARO Service Centers located?
What are the hours of operation?
Which devices are serviced at each service location?
For your convenience, this link provides a list of FARO regional service centers, their hours or operation, and they devices they service.
CAUTION: Please do not ship or bring your FARO device to a service center without first contacting FARO Support to file a service request. Support Agents can provide an RMA, instructions, and tell you when and where to send or take your FARO device. Click this link for details.
How long will it take to service my device?
The targeted completion time estimates to service your FARO device depend on the geographic region of the service center, the device type and model, as well as the type of service needed. To help you plan your work flow, we provide time estimates for general servicing and certification. These estimates do not include time for additional services and repairs. Click this link for details.
What if my device needs to be repaired?
If your device needs to be repaired, you receive documentation that provides details about the repairs and costs (if applicable). A Support Agent contacts you to get your approval to start the repairs, to arrange a method of payment (if needed), and to give you a new time estimate. Click this link for details.
Can I get a loaner while my device is being serviced?
The FARO Premium and Premium Plus warranty plans provide a loaner when your device needs repairs, but only the Premium Plus offers a loaner for both repairs and calibration. You must have one of these two warranties to qualify for a loaner. Click this link for details.
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