Network License Server Does Not Supply Licenses to Client Computers
Quick Steps
Overview
If you have followed all the instructions in the Network License Server and Client Configuration article and the license server does not supply licenses to client computers, any of these problems could be the cause.
- Software or drivers on the client computers or server could be trying to use the same communications (com) port as the FARO license manager service (hasplms) causing port conflicts and stopping the server from supplying licenses.
- The FARO license manager service could be stopped for some reason. There may be some thing or some rule in the IT environment that prevents the service from running.
- Com ports on client computers could be blocked by firewalls.
This article provides initial troubleshooting that identifies causes, but you may need help from your IT representative to finally resolve issues in your computing environment.
Get Server and Client IP Addresses
- On the server, click the Windows Start button and in the Search field type Cmd, then press Enter. The Command Prompt window appears.
- At the command prompt, type ipconfig and press Enter.The IP address appears in the Wireless LAN adapter Wireless Network Connection: section on the line labeled IPv4 Address.
- Repeat steps 1 and 2 on the client computers.
- Record the IP addresses.
Check if the Clients Can Communicate with the Server
- On the client computer at the command prompt, type ping followed by a space and IP address, then press Enter.
- If you successfully receive replies, the server does not have com port issues. Go to Check the FARO License Manager Service Status.
- If not, there are server com port issues that must be resolved before you can connect the client to the server. Contact your IT representative.
Check if the Server Can Communicate with Clients
- On the server at the command prompt, type ping followed by a space and IP address, then press Enter.
- If you successfully receive replies, the client does not have com port issues. Go to Check the FARO License Manager Service Status.
- If not, there are client com port issues that must be resolved before you can connect the client to the server. Contact your IT representative.
Check FARO License Manager Service Status
Perform this procedures on both the server and clients.
- At the command prompt, type netstat -aon|more and press Enter.
A list of ports and their current states appears. - Locate the local address 0.0.0.0:1947 and record the PID that is listed.
- Click the Windows Start button and in the Search field type taskmgr, then press Enter. The Windows Task Manager appears.
- Click the Services tab and sort the PID column ascending to descending. Look for the PID you recorded in step 2. The Name of that PID should be hasplms and the Status should be Running.
- If the hasplms is not running, right click on the row and click Start Service. This may resolve the issue. But, when the computer is rebooted and you check the service again, if the Status is Stopped, there may be a rule or something in the IT environment turning off the service. Contact your IT representative.
- If the hasplms is running, but the server still does not supply licenses to the client computers, go to Check if Firewall is Blocking the FARO License Manager.
Check if a Firewall is Blocking the FARO License Manager Service
- Perform the steps to Check the FARO License Manager Service Status.
- If the hasplms status is Running on the server and the client computers, but the server does not supply licenses to client computers, a firewall may be blocking communication between them. Contact your IT representative and ask that a firewall port exception be created for port 1947.
Additional Troubleshooting
Troubleshooting Number 1
Please try/check the below ACC configuration settings (points A and B) on both, the problematic client machine, and the server machine.
On the Server Machine
- Open the Sentinel Admin Control Center (ACC), and go to Configuration (http://localhost:1947/_int_/config.html) > Basic Settings tab > Make sure that both options- "Allow Remote Access to ACC" and "Allow Remote Access to Admin API" are selecting the HTTP option. Click on Submit to save the changes and then test if the client machine is able to access the license. If not, then test the 2nd point mentioned below.
- Go to Configuration > Access from Remote Clients tab > ensure that the option- "No one" is NOT selected. Also, test using the other options. Click on Submit to save any changes made.
On the problematic Client Machine
- ACC > Configuration > Access to Remote License Managers tab > Enable the "Broadcast Search for Remote Licenses" option > Click on Submit.
Troubleshooting Number 2
If Troubleshooting Number 1 didn't resolve the issue, then please test/check the below steps (A, B and C):
- Please test the below steps on the problematic client machine as in some cases, it is observed that providing the IP address of the server in the ini configuration file helps in certain network-related issues.
- Open the attached hasp_XXXX.ini file in Notepad or any text editor and provide the IP Address of the License Server in serveraddr = field.
- For example serveraddr = xxx.xxx.xxx.xxx
- Save hasp_XXXXX.ini as
- hasp_79264.ini
- hasp_2147484.ini
- Now place the edited/renamed hasp ini files at the below locations on the client machine where you are unable to see/access the License
- C:\Users\USER_NAME\AppData\Local\SafeNet Sentinel\Sentinel LDK\
- C:\ProgramData\SafeNet Sentinel\Sentinel LDK\
- Restart the "Sentinel LDK License Manager Service" (hasplms) on that client machine.
- Open Sentinel ACC and check if the network license is visible/available or not.
(Note: in the above test, please also try by enabling the broadcastsearch option in the ini file, that is, broadcastsearch = 1, and then check if this helps).
- Please make sure that the customer is using the latest haspvlib (vendor library) file, on both the server and client machines. To download the latest version VLIB, please install the latest version of Licensing Manager through InTouch or from the KB FARO Licensing Manager Application.
- Additionally, please check if all the machines connected to the same network are using the latest Runtime and VLIB, as in certain network-related issues it is observed that there is some license manager communication problem (Client to Server machine) when there is an old Runtime/VLIB running in the same network, on a different connected machine.
See Also
- Network License Server and Client Configuration
- Error-Code 35857 When Opening SCENE Using a Network License
Keywords
softkey, soft key, soft lock, softlock, license server, product key activation, license activation, offline license activation, offline product key activation, activate product key, comport, com port, communication errors