It was recently discovered that following certain Windows® 10 updates, users may experience issues with licensing / HASP drivers, where licenses are not being recognized.
This may affect any software that utilizes Gemalto Sentinel licensing tool, such as CAM2, SCENE, FARO Zone, BuildIT, As-Built, etc. In addition, certain hardware device connectivity issues may occur where license validation is part of that process.
If you are experiencing issues, try the following:
- Try to Start or Restart the Sentinel LDK License Manager Service.
- Updating/reinstalling the HASP driver will often resolve most other issues. Refer to the following article for this procedure: Download and Install the SafeNet Sentinel HASP License Driver and FARO Remote Update System (RUS)
Windows 10 Update 2004 Incompatibility/Blue Screen
FARO has recently become aware of issues with Windows 10 update (version 2004) and the HASP license driver installation, causing a blue screen (BSOD) on the system.
- HASP driver version 8.1136937.1 or later solves this issue. The HASP driver should be installed before the software causing the issue.
- Download and install the latest HASP driver, see the following article for the download and instructions: Download and Install the SafeNet Sentinel HASP License Driver and FARO Remote Update System (RUS)
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