Error-LMNotFound When Starting FARO Software
SCENE
2024
2023
2022
2021
2020
2019
2018
7.x
6.x
5.x
4.x
LT
Capture and Process
CAM2
2025
2024
2023
2021
2020
2019
2018
Measure 10
SmartInspect
Measure Q
As-Built
AutoCAD
Revit
Modeler
VirtuSurv
VirtuSurv 2019
VirtuSurv 2018
FARO Zone 3D
2024
2023
2022
2021
2020
2019
2018
FARO Zone 2D
2024
2023
2022
2021
2020
2019
2018
BuildIT
Construction
Metrology
Projector
RevEng
RevEng
Legacy Software
CAM2 Gage
Behavior
When attempting to open FARO Software you receive the following error screen (LMNotFound):
This indicates the Gemalto Sentinel licensing manager is not installed. This will affect any software that utilizes Gemalto Sentinel licensing manager, such as CAM2, SCENE, FARO Zone, BuildIT, As-Built, etc. In addition, certain hardware device connectivity issues may occur where license validation is part of that process.
Solution
You can verify the Sentinel LDK License Manager is installed and running by typing http://localhost:1947 into the URL bar of your web browser. The Sentinel Admin Control Center page should display:
If the Sentinel Admin Control Center page does not display, installing/reinstalling the HASP driver will often resolve this issue. Refer to the following article for this procedure: Download and Install the SafeNet Sentinel HASP License Driver and FARO Remote Update System (RUS)
Note: Verify that all anti-virus software, firewalls, or security policies are not blocking the Sentinel LDK License Manager Service, hasplms.exe, or TCP port 1947. If you are unsure how to do this, contact your IT department representative. For additional troubleshooting information, see: Error-SafeNet Starting the Sentinel License Manager Service.