Error Codes and Troubleshooting for the Focus Laser Scanner

Solution(s):

• Try removing and then re-inserting the card or try a different SD card.
• Reset scanner to factory settings, see: Restore Factory Default Settings for the Focus Laser Scanner
• Export the Log File as outlined in the following article: Export the Log File for the Laser Scanner Focus Send this Logfile to FARO Support.

Solution(s):

• Reset scanner to factory settings. To restore your Focus to the factory settings, click on Manage > Service > Factory Settings.
  • This function will reset your scanner settings to factory default. Use this option in exceptional cases only. Your scans, scan profiles, scan projects or operators that are saved on the scanner remain unaffected by this operation.
• Export the Log File as outlined in the following article: Export the Log File for the Laser Scanner Focus Send this Logfile to FARO Support.

Solution(s):

• Free up space on the current SD card, or insert a empty SD card.
• For more information on supported SD cards. see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions

Solution(s):

• Free up space on the current SD card, or insert a empty SD card.
• For more information on supported SD cards. see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions

Solution(s):

• Try removing and then re-inserting the card or try a different SD card.
• Ensure that an approved SD card is inserted into the scanner. For more information on supported SD cards. see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions
• Format/reformat the SD card. For formatting instructions, see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions

Solution(s):

Ensure the SD card write switch is in the "write/unlocked" position. Try removing and then re-inserting the card or try a different SD card. Format/reformat the SD card. For formatting instructions, see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions

Solution(s):

Ensure the SD card write switch is in the "write/unlocked" position. Try removing and then re-inserting the card or try a different SD card. Format/reformat the SD card. For formatting instructions, see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions

Solution(s):

• Check the Scan and Project names, file names containing spaces or special characters are not allowed
• Try removing and then re-inserting the card or try a different SD card.
• Format/reformat the SD card. For formatting instructions, see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions

Solution(s):

Ensure the SD card write switch is in the "write/unlocked" position. Try removing and then re-inserting the card or try a different SD card. Format/reformat the SD card. For formatting instructions, see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions Restart the scanner

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists try the following:

• Restart the scanner
• Try removing and then re-inserting the card or try a different SD card.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists try the following:

• Restart the scanner
• Try removing and then re-inserting the card or try a different SD card.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists try the following:

• Restart the scanner
• Try removing and then re-inserting the card or try a different SD card.

Solution(s):

• Restart the scanner
• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner

Solution(s):

• Restart the scanner
• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner

Solution(s):

• Have you been using your equipment in a valid temperature range? Refer to: Technical Specification Sheet for the Focus Laser Scanner
  • If you're working in extreme hot conditions, consider the thermal protection cover.
• If possible move the scanner to a cooler environment. Shut down the scanner and allow 30 minutes for the unit to cool down.
• Verify the scanner fan is operational

Solution(s):

• Have you been using your equipment in a valid temperature range? Refer to: Technical Specification Sheet for the Focus Laser Scanner
• If possible move the scanner to a warmer environment.

Solution(s):

• Have you been using your equipment in a valid temperature range? Refer to: Technical Specification Sheet for the Focus Laser Scanner
  • If you're working in extreme hot conditions, consider the thermal protection cover.
• If possible move the scanner to a cooler environment. Shut down the scanner and allow 30 minutes for the unit to cool down.
• Verify the scanner fan is operational

Solution(s):

• Have you been using your equipment in a valid temperature range? Refer to: Technical Specification Sheet for the Focus Laser Scanner
• If possible move the scanner to a warmer environment.

Solution(s):

The accuracy of the inclinometer is higher when the scanner is within +/- 5°. For optimal registration results, it is advised to have the scanner within these +/- 5°

Solution(s):

• Charge the battery or use another battery that is fully charged.
• If you continue to experience battery charge/charging issues, see: Battery Charging and Power Dock Charger Issues with the Focus Laser Scanner

Solution(s):

• Charge the battery or use another battery that is fully charged.
• If you continue to experience battery charge/charging issues, see: Battery Charging and Power Dock Charger Issues with the Focus Laser Scanner

Solution(s):

• Charge the battery or use another battery that is fully charged in the ScanPlan.

Solution(s):

• Charge the battery or use another battery that is fully charged.
• If you continue to experience battery charge/charging issues, see: Battery Charging and Power Dock Charger Issues with the Focus Laser Scanner

Solution(s):

• Charge the battery or use another battery that is fully charged.
• If you continue to experience battery charge/charging issues, see: Battery Charging and Power Dock Charger Issues with the Focus Laser Scanner

Solution(s):

• Charge the battery or use another battery that is fully charged in the ScanPlan.

Solution(s):

• Charge the battery or use another battery that is fully charged.
• If you continue to experience battery charge/charging issues, see: Battery Charging and Power Dock Charger Issues with the Focus Laser Scanner

Solution(s):

• The scanner has detected that the battery electronics are faulty, the battery must be replaced.
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Use a new battery (p/n ACCS-PWR-0014) designed for the Focus Premium scanner.
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• Reset scanner to factory settings. To restore your Focus to the factory settings, click on Manage > Service > Factory Settings.
  • This function will reset your scanner settings to factory default. Use this option in exceptional cases only. Your scans, scan profiles, scan projects or operators that are saved on the scanner remain unaffected by this operation.
• Have you been using your equipment in a valid temperature range? Refer to: Technical Specification Sheet for the Focus Laser Scanner
  • If you're working in extreme hot conditions, consider the thermal protection cover.
• If you've exhausted all of these solutions, then contact FARO support.

Solution(s):

• To resolve this issue it is first recommended to clean the black/white area underneath the mirror, sensor cover and mirror surface. For detailed cleaning instructions please refer to your model's user manual: User Manuals and Quick Start Guides for the Focus Laser Scanner.
  • If this corrects the issue, if possible, rescan that position in case any data has been compromised. 
• If cleaning does not resolve your issue, check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• This error is also know to be caused by interference from other laser sources.

If you are not sure whether the scan data is compromised then contact FARO support. Be prepared to provide the scan data and a detailed description of the location of potential bad scan data.

Solution(s):

• The Laser Scanner may be too cold. Try moving it to a warmer location.
• The optics on the device may be dirty. For detailed cleaning instructions please refer to your model's user manual: User Manuals and Quick Start Guides for the Focus Laser Scanner.
• This error may also be displayed if the user cleans the mirror and afterwards performs an Accelerated scan (or any scan with “Near Distance” scan setting). The error will disappear for other scan settings and/or if the user changes to a scan setting or profile which doesn’t have “Near Distance” scan setting.
• Adjust the intensity setting on your scanner:
  1. From the Laser Scanner home screen, go to Profiles > Advanced Settings > Distance Range.
  2. Try taking scans on all settings from Near to Far to see if this error still occurs.
      
• Reset scanner to factory settings. To restore your Focus to the factory settings, click on Manage > Service > Factory Settings.
  • This function will reset your scanner settings to factory default. Use this option in exceptional cases only. Your scans, scan profiles, scan projects or operators that are saved on the scanner remain unaffected by this operation.
     
• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If you've exhausted all of these solutions, and the problem still persists, send in your log file to FARO support.

Solution(s):

This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Reset scanner to factory settings, see: Restore Factory Default Settings for the Focus Laser Scanner
• Export the Log File as outlined in the following article: Export the Log File for the Laser Scanner Focus Send this Logfile to FARO Support.

Solution(s):

• Restart the scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Restart the scanner
• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Sometimes this error messages is given although actually no problem with brightness exists, for example when the scanner is standing on a dark surface. Verify the scan/photo quality in SCENE.
• Change Color Metering Mode  (Home > Scan Parameters > Color Settings)
  • Select between the three exposure metering modes to meet the requirements of the current lighting conditions and to get best possible results for the area of interest.
• Focus^M and Focus^S models only: Night Mode (Home > Scan Parameters > Color Settings >)
  • Select night mode to improve the quality of color photos under relatively dark lighting conditions. The image noise is reduced in low-light situations. However, enabling night mode significantly increases the scan duration. For best scanning results, enable Night Mode in combination with either Horizon Weighted Metering or Zenith Weighted Metering. Very dark lighting conditions may lead to a poor picture quality, even if night mode is activated. This can lead to grainy images and other artifacts.

Solution(s):

• Sometimes this error messages is given although actually no problem with brightness exists, for example when the scanner is standing on a dark surface. Verify the scan/photo quality in SCENE.
• Change Color Metering Mode  (Home > Scan Parameters > Color Settings)
  • Select between the three exposure metering modes to meet the requirements of the current lighting conditions and to get best possible results for the area of interest.
• Focus^M and Focus^S models only: Night Mode (Home > Scan Parameters > Color Settings >)
  • Select night mode to improve the quality of color photos under relatively dark lighting conditions. The image noise is reduced in low-light situations. However, enabling night mode significantly increases the scan duration. For best scanning results, enable Night Mode in combination with either Horizon Weighted Metering or Zenith Weighted Metering. Very dark lighting conditions may lead to a poor picture quality, even if night mode is activated. This can lead to grainy images and other artifacts.

Solution(s):

• Scanner positioned on vibrating surface, move to a solid location.
• Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Typically, this is a temporary error and can be cleared by restarting the scanner. If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Charge the battery or use another battery that is fully charged.
• If you continue to experience battery charge/charging issues, see: Battery Charging and Power Dock Charger Issues with the Focus Laser Scanner

Solution(s):

• Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
• Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
• Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
• Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
• Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
• Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Verify WLAN is enabled via the scanner menu: Manage > General Settings > WLAN > Status
• Restart the Scanner. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• This is an informational error and should be able to be cleared by the user. If the error cannot be cleared or the error persists then contact FARO support.

Solution(s):

• Format/reformat the SD card. For formatting instructions, see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions

Solution(s):

• Restart the Scanner. If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Restart the Scanner. If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check the surface is stable and the scanner is not inclined more than +/-5 deg
• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error remains after rebooting the unit, contact FARO support.

Workaround:

The procedure below is not a long term solution, but it will work in the short-term to allow you to complete your current work.

1. Turn off the Inclinometer. On the scanner, tap Home > Manage > Sensors > Inclinometer and toggle the Use Inclinometer switch to the Off position.
   
2. Level the scans manually using SCENE. The FARO SCENE User Manual provide details about how to do this. Search the manual using the keyword phrase level scan and then inclinometer for more details.  

Solution(s):

• Check for large motors, magnets, smart phones, AC adapters, computers, or other electromagnetic devices within the scanning environment or in close proximity to the scanner. If possible, remove or reposition the offending device or reposition the scanner to a more suitable location.
  • If the measured horizontal field still significantly differs, you can switch the use of the compass data to OFF.
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

Ensure the SD card write switch is in the "write/unlocked" position. Try removing and then re-inserting the card or try a different SD card. Format/reformat the SD card. For formatting instructions, see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions

Solution(s):

Ensure the SD card write switch is in the "write/unlocked" position. Try removing and then re-inserting the card or try a different SD card. Format/reformat the SD card. For formatting instructions, see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions

Solution(s):

• Restart the Scanner. If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Restart the Scanner. If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Restart the scanner.
• Turn off the scanner and remove the SD card, then turn the scanner on. If the error does not appear, this is an indication of a faulty or corrupt SD card.
• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If you've exhausted all of these solutions, then contact FARO support.

Solution(s):

• Restart the scanner.
• Turn off the scanner and remove the SD card, then turn the scanner on. If the error does not appear, this is an indication of a faulty or corrupt SD card.
• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If you've exhausted all of these solutions, then contact FARO support.

Solution(s):

• Restart the scanner and attempt the scan again. If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Restart the scanner and attempt the scan again. If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Ensure the scanner is on a solid surface, free of movement or excess vibration.
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Check if your firmware is up to date. A firmware update can often resolve most issues, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

Ensure the SD card write switch is in the "write/unlocked" position. Try removing and then re-inserting the card or try a different SD card. If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Verify the SD is correctly formatted and contains only a "Updates" folder which contains one "LsSetup" file. No other files or folders should be exist on the card. For step by step firmware update instructions see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Verify the SD is correctly formatted and contains only a "Updates" folder which contains one "LsSetup" file. No other files or folders should be exist on the card. For step by step firmware update instructions see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Try removing and then re-inserting the card or try a different SD card.
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• Restart the scanner
• Check if your firmware is up to date, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

To ensure the firmware update process will not be interrupted, the following are required:

• Insert a battery with a minimum of a 50% charge
• Also connect the AC power supply to the scanner

Until both conditions are met, the scanner will not initiate the firmware update.

Solution(s):

To ensure the firmware update process will not be interrupted, the following are required:

• Insert a battery with a minimum of a 50% charge
• Also connect the AC power supply to the scanner

Until both conditions are met, the scanner will not initiate the firmware update.

Solution(s):

To ensure the firmware update process will not be interrupted, the following are required:

• Insert a battery with a minimum of a 50% charge
• Also connect the AC power supply to the scanner

Until both conditions are met, the scanner will not initiate the firmware update.

Solution(s):

• Allow the current scan/operation to complete and then retry changing the storage location.

Solution(s):

• Allow the current scan/operation to complete and then retry changing the storage location.

Solution(s):

• Free up space on the internal SSD storage and attempt the update again.

Solution(s):

• Ensure that an SD card with enough space is inserted.

Solution(s):

Ensure the SD card write switch is in the "write/unlocked" position. Try removing and then re-inserting the card or try a different SD card. Format/reformat the SD card. For formatting instructions, see: Memory Cards Used With the FARO Laser Scanner and Formatting Instructions

Solution(s):

• Verify the version of firmware you are trying to install. FARO recommends using the latest firmware available for your scanner model, see: Firmware Installation for the Focus Laser Scanner

Solution(s):

• Check if your firmware is up to date, see: Firmware Installation for the Focus Laser Scanner
• If the error continues to appear, please generate a log file and contact FARO Support.

Solution(s):

• It is recommended to update your Ricoh Theta Z1 camera to the latest firmware

Solution(s):

• Verify the PanoCam is properly installed and is powered on. For more information, see: PanoCam Installation and Setup for the Focus Laser Scanner