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FARO® Knowledge Base

Service Plans for FARO Hardware

Warranty_Icon_En.png

The following warranty plans do not apply to the:

Cobalt Design and Optor Series Scanners. For available warranty options for these products, please see: Warranty Plans for FARO Cobalt Design and Optor Series.

Laser Projectors, 3D Imagers, and Hand-Held Scanners. For available warranty options for these products, please see: Warranty Plans for Laser Projectors, 3D Imagers, and Hand-Held Scanners.

Overview

FARO® is focused on providing competitive service plans tailored to fit your needs. Each plan offers convenient benefits to maximize uptime and lower the total cost of ownership over your device’s lifespan. All plans are offered in 2, 3, 4, and 5-year terms at point of sale, extended plans/renewals are offered in 1, 2, and 3-year terms.

Loaner equipment is also available to minimize any potential downtime. The Ultimate Uptime plan includes a no-charge loaner during all repairs and calibration services.

Service Plan Options at a Glance

Here is what is included in each hardware service plan offered by FARO. See the sections below for more details about each option.

  Manufacturer's
Standard
Basic CareNew! Complete Care
(formerly Standard)
Premium
(no longer available)
Ultimate Uptime
(formerly Premium Plus)
Technical Support & Self-Help Knowledge Base Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Embedded Software and Driver Updates* Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Parts & Labor Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
Shipping From FARO To You** Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
1 Annual Calibration***     Check Mark Icon Check Mark Icon Check Mark Icon
Shipping From You To a FARO Service Center**       Check Mark Icon Check Mark Icon
Loaner During Repairs       Check Mark Icon Check Mark Icon
Loaner During
Repairs & Calibration
        Check Mark Icon

* Embed Software Updates refer to the onboard firmware of the hardware device and do not include standalone licensed software products.
** Shipping charges exclude custom brokerage fees, duties, taxes, and VAT. Shipping charges to a FARO Service center will be covered if the unit fails within 90 days of a repeat service or the initial ship date.
*** For warranties that include calibrations, calibrations are only active during the life of the warranty

NOTE: Misuse, abuse, wear and tear, environmental or natural disasters, and other unwarranted damages are not covered by any warranty plan.

Manufacturer's Standard Warranty

Available for FaroArms, ScanArms, Laser Line Probes (LLP), Laser Trackers, Laser Scanners, and Photonics hardware.

This plan is automatically applied upon purchase to any of the above listed products at no additional cost. The end date of this warranty coverage is always the exact day, one year after the initial ship date. This warranty plan includes the following coverage:

  • Free technical support: email, phone, and self-help knowledge base
  • Parts, labor, and return shipping charges *
  • Service completion target of 7-14 working days from receipt of your device.
  • Multi-point checkup with any service

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Basic Care

Available for FaroArms, ScanArms, Laser Line Probes (LLP), and Laser Scanners.

This plan can be purchased to extend the benefits of the Manufacturer's Standard Warranty after it expires. It includes everything in the Manufacturer's Standard Warranty when purchased at the point of sale or before the devices current service plan/warranty expiration date.

Complete Care

Available for FaroArms, ScanArms, Laser Line Probes (LLP), Laser Trackers, and Laser Scanners.

This plan can be purchased to extend the benefits of the Manufacturer's Standard Warranty after it expires. It includes these benefits when purchased at the point of sale or before the devices current service plan/warranty expiration date.

  • Includes everything in the Manufacturer's Standard Warranty
  • One free annual cleaning, calibration, and re-certification with every year of warranty purchased

Premium Warranty

As of November 4th 2019 the Premium Warranty is no longer available and has been replaced with the Ultimate Uptime service plan.

Available for FaroArms, Scan Arms, Laser Line Probes (LLP), Laser Trackers, and Laser Scanners.

This plan can be purchased at any time during an active service plan/warranty. It includes these benefits when purchased at the point of sale or before the devices current service plan/warranty expiration date.

  • Includes everything in the Complete Care Plan
  • Shipping charges to and from the factory *
  • Loaner device shipped the next business day for services other than annual cleaning, calibration, and re-certification

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT.  EMEA customers located in zone 5 (customs countries located outside the EU) incur an additional yearly fee to cover shipping costs.

Ultimate Uptime

Available for FaroArms, Scan Arms, Laser Line Probes (LLP), Laser Trackers, and Laser Scanners

This plan can be purchased at any time during an active service plan/warranty. It includes these benefits when purchased at the point of sale or before the devices current service plan/warranty expiration date.

  • Includes everything in the Complete Care Plan
  • Shipping charges to and from the factory *
  • Loaner device shipped the next business day for all services, including annual cleaning, calibration, and re-certification

* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT.  EMEA customers located in zone 5 (customs countries located outside the EU) incur an additional yearly fee to cover shipping costs.

Keep Your Service Plan Current

By keeping your service plan current and active, you will gain peace of mind knowing that repair and service costs are completely covered. Additionally, you will have access to our 24x7 self-help Knowledge Base, our personalized FARONow! portal and FARO certified customer support from experienced agents during normal business hours.

If your service/warranty plan is ending soon, or already expired, it’s quick and easy to get back under an active plan. We’ve introduced a new way to renew your plan for your FARO® hardware and software – our new FARONow! customer service portal. FARONow! personalizes your experience and allows you to:

  • Choose the asset(s) you want to renew
  • Track your unit during certification
  • Access it anywhere, anytime, with any device
  • Have more immediate information and support

Ready to access your portal account?

Create an account or log in with an existing account at faronow.faro.com